Administrative Support Specialist

Job Description Are you ready to support key administrative activities in one of North Carolina’s largest local governments? The City of Raleigh’s Human Resources Department is seeking a dynamic and enthusiastic Administrative Support Specialist to join our Operational Excellence team on a part-time basis. This team plays a key role in ensuring strategic HR initiatives and daily tasks run smoothly and efficiently.

We’re looking for a proactive, well‑organized team player who excels at multitasking and prioritizing tasks. The Administrative Support Specialist serves at the first contact point with customers and visitors and manages all front desk operations. They need to be skilled at uncovering customers’ needs and collaborating with other HR staff to provide essential information, present meaningful resolutions, and escalate issues when necessary.

The Administrative Support Specialist should be proactive and able to work independently and collaboratively on a wide range of confidential and time‑sensitive assignments. In addition, to perform their job successfully, the Administrative Support Specialist should have an intermediate knowledge of Spreadsheet software, Word Processing software, and may be required to be knowledgeable using MS Office Software as well as Oracle People Soft.

In return, the Administrative Support Specialist will be given the opportunity to expand their skills and learn how Human Resources functions strategically in local government. They will be supported by a caring team and receive all the resources they need to build a rewarding career. Join us and play a pivotal role in ensuring our HR department operates at its best.

If you are ready to make a meaningful impact and grow your career in Human Resources, we would love to hear from you!

• Provide telephone, email, and in‑person support to respond to questions from customers, staff members, citizens, and other third‑party callers.
• Escalate matters to other staff members as appropriate and takes messages.
• Complete employment verifications.
• Assist with departmental needs for all divisions.
• Assume responsibility for Child Support processing.
• Compile, prepare, or assist in the preparation of a variety of data.
• Prepare letters, memoranda, reports, and minutes; compose letters independently; draft resolutions and other materials.
• Maintain various files, records, and inventories; follow office procedures and methods. Provide technical advice and information to employees and members of the public.
• Perform data entry into spreadsheets and databases or departmental‑specific software programs.
• Prepare standard and custom reports of a financial, personnel, payroll, or department‑specific nature.
• May summarize data for management and assists with creating graphs, charts, and presentations for City management or external audiences.
• Prepare outgoing mail and correspondence, including email and faxes.
• May maintain extensive files on purchases made for the department and keep financial records of payments made. Notify of office supply needs and arranges for equipment maintenance.

Education and Experience: High School diploma or G.E.D. equivalency; 1 to 3 years’ experience in administrative support, office support, customer service, or related field.

OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.

Experience in Human Resources and/or Customer Service fields.

3 years of experience in administrative support, office support, or customer service‑based roles.

Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications. Customer service principles.

Organizing tasks, meeting deadlines and prioritizing competing demands.
Providing attention to detail in work assignments.

Compose and maintain basic original documents including reports, presentations, and correspondence. Perform basic research, compile and assemble data.

Sedentary: Ex…