UTS - Temporary Student Accounts Specialist at NC State

UTS - Temporary Student Accounts Specialist at NC State

The Student Accounts Specialist position will provide day‑to‑day support of all student account activities and resolve issues escalated from the department. This specialist must have a comprehensive understanding of all functions handled by the student accounts section. In addition, they will facilitate all procedures necessary to ensure that parents and students successfully navigate the MyPack Portal to achieve bill payment, direct deposit enrollment, and to obtain tax information.

The specialist will respond to unique and unusual student issues that may require deviation from standard procedure and will elevate as needed to the Supervisor or Lead Specialist.

• Attend non‑revenue generating sporting events for free.

Department Information

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Working Title

Working Title UTS - Temporary Student Accounts Specialist at NC State

Requirements and Preferences

Work Schedule

Work Schedule Monday-Friday / 8am-5pm

• Other duties as needed
• Bachelor’s degree; or an equivalent combination of training and experience.
• All degrees must be received from appropriately accredited institutions.

• Ability to communicate pleasantly and effectively with students, parents, University staff and others about their situation. Strong analytical skills to review accounts and determine problem and resolution.
• Must have computer skills utilizing Microsoft software applications (Word, Excel) and ability to learn and use other software programs as required (People Soft).
• Capacity for maintaining voluminous records and high-quality organizational skills.
• Strong interpersonal skills, good written communication skills, and good organizational skills.
• Candidates for this position must be able to maintain the highest standards of customer service excellence at all times and in all circumstances.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact  to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at  or workatncstate.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Required fields are indicated with an asterisk (*).

• * How did you hear about UTS? (Open Ended Question)
• Required Documents:
  Resume
• Optional Documents:
  Cover Letter, Contact Information for References

NC STATE UNIVERSITY

RALEIGH, NC 27695

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