Shift supervisor, Retail

Position Summary

The Shift Supervisor Trainee role is an entry‑level, short‑term position that prepares an employee to perform higher‑level supervisory responsibilities such as Operations Supervisor or Shift Supervisor. The trainee works under direction, completes basic operations and management skills training, and learns key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture. Successful completion makes the trainee eligible for promotion to open Operations Supervisor or Shift Supervisor positions.

• Management: Work effectively with store management and store crews; supervise the store’s crew by assigning, directing, and following up on all activities; communicate information both to and from store management and crews.
• Customer Service: Assist customers with questions, problems, and complaints; promote the CVS customer service culture by greeting, offering help, and thanking customers; handle all customer relations issues in accordance with company policy and promote a positive shopping experience; maintain customer/patient confidentiality.

Deductive reasoning ability, analytical skills, computer skills, advanced communication skills, and the flexibility to work a schedule that includes early morning, overnight, weekend shifts, and overtime as needed.

• Experience in retail.

High school diploma or equivalent preferred but not required.

40

Full time

The typical pay range for this role is $17.92 – $26.92. This represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

We take pride in a comprehensive mix of pay and benefits that supports the physical, emotional, and financial wellness of our colleagues and their families. In addition to competitive wages, benefits include:

• Affordable medical plan options; a 401(k) plan with company match; and an employee stock purchase plan
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• No‑cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions addressing diverse needs and preferences, such as paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

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The application window closes on 03/05/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.