Director - Facilities Operations

Role Overview

Sodexo is seeking a Director of Soft Services to support a major life science client in Rahway, NJ
. This senior leadership role is responsible for overseeing all non-technical service operations essential to maintaining a safe, efficient, and customer-focused workplace. The Director will manage a diverse portfolio of soft services—including cleaning, security, landscaping, and workplace experience functions—ensuring these services meet organizational and regulatory standards. Success in this role requires strong strategic planning, operational oversight, fiscal stewardship, and the ability to cultivate productive relationships with clients, staff, contractors, and suppliers.

The Director will champion continuous improvement, create a culture of service excellence, and utilize data-driven insights to elevate service delivery, enhance customer satisfaction, and support the client’s broader mission.

Sodexo Magic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.

• Provide strategic leadership and implement service delivery strategies aligned with organizational goals and compliance requirements.

• Oversee daily operations for all soft services, ensuring consistent quality and identifying areas for improvement.

• Lead, coach, and develop a multidisciplinary team, setting clear objectives and driving high performance.

• Manage budgets, optimize operational costs, and ensure effective resource allocation.

• Oversee vendor and contract management, including selection, negotiation, performance monitoring, and SLA compliance.

• Ensure full compliance with health, safety, environmental, and organizational standards.

• Promote a customer-centric service culture, analyze performance metrics, and drive innovation and continuous improvement initiatives.

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Bachelor’s degree in Facilities Management, Business Administration, Hospitality, or a related field

• Proven experience managing soft services within large, complex organizations or facilities

• Strong leadership, interpersonal, and communication skills with the ability to influence at all levels

• Excellent organizational, analytical, and problem‑solving abilities

• Demonstrated financial acumen, including budget development and cost management

• Knowledge of health, safety, and environmental regulations applicable to soft services

• Expertise in vendor and contract management

• A customer‑focused mindset with a commitment to service excellence

• Proficiency with relevant software platforms and reporting tools

• Fluency in Spanish preferred

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy s is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degreeor equivalent experience

Minimum Management Experience – 5 years

Minimum Functional Experience – 5 years