Client Services Manager

** Client Services Manager*
* Manufacturing

Rahway, , NONE

+ Added - 23/01/2026

Apply for Job

A great medical equipment manufacturing company in Union County, NJ,  is looking for an Client Services Manager, who plays a key role in delivering exceptional service to clients, optimizing workflows, and managing top accounts.

*
* Location:

** Union County, NJ

** Type:
** Direct Hire

** Pay:**  $100-125K (Direct Hire)

*
* Hours:

** Monday - Friday, 8:00 AM - 5:00 PM

*
* KEY RESPONSIBILITIES:

*
* + Manage the daily activities of the Client Services team, overseeing lead control, pricing, and overall customer satisfaction.

+ Monitor and document individual CSR performance for productivity and accuracy (quotes, order acknowledgements, order changes) and provide coaching as needed.

+ Handle escalated customer issues by working closely with team members, production scheduling, and shipping departments to resolve order or service disruptions.

+ Communicate with strategic accounts regarding issues and provide continuous updates and follow-ups.

+ Maintain accuracy of customer records and account information.

+ Train new Client Services employees and support ongoing development of current team members.

+ Develop and implement new employee training programs, including 30-, 60-, and 90-day assessments, meeting notes, development plans, and training adjustments.

+ Create and review work instructions for the department, improving efficiency and customer experience.

+ Enforce company standards, policies, and procedures across the team.

+ Perform all essential duties of a Client Services Representative as needed.

+ Represent the department at trade shows or company events when required.

+ Perform other related duties as assigned by management.

*
* SUPERVISORY RESPONSIBILITIES:

*
* + Directly supervise Client Services Representatives.

+ Train, assign, and direct team members' work, addressing complaints and resolving problems.

+ Document performance and discuss team progress with leadership during recurring 1:1 meetings and annual performance reviews.

+ Ensure compliance with company policies and applicable laws in all supervisory activities.

*
* QUALIFICATIONS:

*
* + High school diploma or equivalent required; BA/BS preferred.

+ Minimum 3-5 years of customer service experience in a manufacturing or B2B environment, including supervisory experience.

+ Strong communication, coaching, and leadership skills.

+ Proficient in Microsoft Excel, Word, and Outlook.

+ Ability to manage multiple priorities, workflow, and team performance.

+ Professional appearance, demeanor, and acute attention to detail. LI-CS1

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.