TOPS RunOps Research Application Lead

* 3+ years intermediate experience in IT Operations, infrastructure management, and service delivery.
* Intermediate knowledge of SDLC processes and ITSM frameworks and practices
* Practical experience in Agile methodology and SCRUM processes
* Intermediate understanding and experience in Dev Sec Ops , CI/CD Pipelines as well as SRE principles and practices
* Intermediate understanding of the cloud technologies, including networking, storage, database, security and integration services
* Intermediate working knowledge in cloud based Dev Sec Ops  solutions
* Intermediate knowledge of software lifecycle management patterns, practices, methods and industry common supporting technologies.
* Intermediate skills in implementing and managing automation tools and processes
* Intermediate knowledge of quality engineering and release management tools and practises
* Intermediate problem-solving skills with the ability to handle complex technical issues.
* Ability to manage and execute technology lifecycle activities, inclusive of incident and problem lifecycle management
* Relevant certifications such as ITIL, PMP, or other industry-recognized credentials are highly desirable
* Self-learner with a drive to automate and simplify IT Operations
* At least 3 years of experience in Research & Development Pharmaceutical domain operations, with proven expertise managing application life cycles, compliance, and stakeholder engagement in Research & Development environments.
* Plan, organize, and manage the execution of application end-to-end lifecycle operations (e.g., monitoring, incident resolution, patching, DR, minor enhancements, archival, decommission, other) for assigned groupings of applications (portfolios); inclusive of their front-end, middleware, reporting, and Infrastructure components.
* Determine, establish, measure, and report application operational performance for relevant targets (e.g., SLA, SLO, SLI, OLA, Error Budget Policy).
* Determine, plan, organize, and managed the execution of application operations performance improvements (e.g., modernization, reliability, recoverability, Fin Ops, SLA/SLO/OLA/other).
* Plan, organize, and manage the ongoing adherence of assigned application groupings to Company standards (e.g., operations excellence, compliance, audit, DevXOps, security, other).
* Responsible for setting, publishing, governing, and driving operations standards and procedures across the enterprise
* Detect, surface, socialize, and action application operations insights (e.g., trending, performance, results) with stakeholders.
* Plan, organize, socialize, and implement application annual support plans (e.g., scope, estimates, resourcing, contracting, other).
* Manage the resolution of application support issues (non-Prod and Prod) and subsequent problem investigations (RCA/CAPA).
* Manage customer and stakeholder application operations service support escalations and CSAT/NPS.
* Collaborate with peers, customers, and others on common opportunities to simplify, optimize, and enhance application operations support.
* Partner with Customer Success Manager on new engagements, improvements, and escalations.
* Competitive remuneration
* Challenging career
* Professional growth based on performance
* Innovative and flexible working environment
* Wide range of benefits
** Los Angeles Residents Only:
** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
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