Unit Secretary

Department Name:
Post Intensive Care Unit-II

Status:
Hourly

Shift: Evening

Pay Range: $17.27 - $19.28 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Unit Secretary is responsible for a wide range of administrative and unit support activities in order to facilitate the efficient work flow of a patient unit. The Unit Secretary will answer, screen and transfer inbound phone calls, receive and direct the flow of patients, visitors and physicians as well as respond to patient call bells. He/She is responsible for retaining correct and appropriate medical information in the patient’s charts;

facilitate accommodations for the special needs of patients by ordering supplies, equipment (specialty beds) and inventory to provide for those needs. Collaborate with other departments to coordinate and prioritize the movement of patient’s on admission through discharge, by acting as the gatekeeper of the unit. The environment of the unit is the responsibility of the Unit Secretary. Inputting computerized maintenance work orders, keeping the hallways and patient rooms clear of clutter, returning specialty equipment when not in routine use.

Ensure that patient rooms are in a constant ready state by expediting discharged patients and making rooms available for new admissions as soon as possible. The Unit Secretary will work autonomously under the immediate supervision of the ED Director, following up on phone messages from physicians and proactively ensuring that patients and families are being cared for properly. This position will collect patient-feedback through customer service rounds and/or through discharge patient call-backs.

The Unit Secretary will participate in staff meetings, patient rounding sessions and audits in order to address unit needs based on patient census/ and acuity changes.

Required:

• High School Degree
• 2-3 years' experience working in a fast-paced healthcare facility or experience working in an acute care or long term care facility
• Computer skills including Microsoft Word, Excel and Outlook
• Customer-focused communication skills (verbal/written)
• A working knowledge of medical terminology, confidentiality of medical records, HIPAA, and Patient Rights

Preferred:

Scheduling requirement:

• Part-Time
• Evening Shift
• Rotating weekends and holidays required

• Acts as office administrator of the unit, using positive verbal and non-verbal communication skills by demonstrating effective customer service skills with patients, visitors, co-workers, physicians and ancillary departments.
• Facilitates the patient admission, transfer, and/or discharge process through effective communication, written and oral with hospital staff, patient/family and external facilities copying required patient information documenting all admissions, transfers, and discharges in the unit log including those that occurred on the week-ends.
• Manages incoming calls by directing calls to the appropriate staff member and place outgoing calls to support the patient care needs. Documents messages and follow up on outstanding patient issues including those issues deemed as requiring escalation in accordance with policy/procedure.
• Responds to patient, family and employee questions by addressing their concerns in a timely, efficient courteous manner.
• As applicable (and in the event of when electronic downtime procedures are in effect) maintains all components of medical records to ensure all documents have patient labels, and all entries are dated and timed.
• Upon arrival and throughout his/her shift consistently organizes information to facilitate patient care/flow including the printing of the unit census, bed count, RN assignment and tracking of patient alerts (flags).
• Is aware of patient flow and changes in census and bed availability. Communicates directly to Bed Board and primary nurses  patient admissions and transfers. RN's are not to be called…