Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative remote type:
Not Applicable locations:
G  - County Durham - Stanleytime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 29, 2026 (14 days left to apply) job requisition :
R381412

Job Description This is a fully onsite in person role.
** Responsibilities:
*** Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction
* Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge
* Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)
* Drive customer engagement on our online platforms by guiding and coaching our customers
* Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website
* Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information
* Seize sales opportunities through outbound calls and up-selling during inbound calls
* Maintain productivity and accuracy levels as per the set standards
*
* Skills & Experience:

*** GCSE level or above qualifications in English, Math, and ICT
* Proven experience in a sales-based customer services role
* An aptitude for managing and resolving customer complaints
* Demonstrated ability to work in a team environment while managing high workloads
* A customer-oriented approach and the capacity to adapt and respond to different types of personalities

Closing date for applications:28/01/2026
*
* Required Skills:

** Customer Engagement, Customer Experience Management, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer-Support, Data Entry, Order Processing
** Preferred

Skills:

** Current Employees apply

Current Contingent Workers apply
** Search Firm Representatives Please Read Carefully
** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  

No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
** Employee Status:
** Regular
* * Relocation:
** No relocation
** VISA Sponsorship:
** No
* * Travel Requirements:
** No Travel Required
** Flexible Work Arrangements:
** Not Applicable
** Shift:
** Not Indicated
** Valid Driving License:
** No
* * Hazardous Material(s):
** n/a
** Job Posting End Date:
** 01/29/2026
** A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.*
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