Website Support Analyst

Overview

Title: Website Support Analyst

Application Review Date: 03/13/26

Campus

Location:

Radford City - Main Campus

Work Authorization: Radford University employs individuals who are legally authorized to work in the United States. Applicants requiring new H-1B visa sponsorship will not be considered.

The Website Support Analyst serves as a key technical resource within the Web and Mobile Technology team. This role is responsible for implementing, supporting, and maintaining the university’s website operations, content management systems, portal, web applications, and mobile apps, with a strong emphasis on quality, accessibility, and performance.

The position provides technical guidance to CMS editors in Marketing and Communications and to departmental editors across campus, ensuring proper configuration and stable operation of web and mobile systems.

Additionally, the role supports and manages website analytics platforms by monitoring and generating reports on site performance, page load speeds, and mobile usability, and by recommending data-driven adjustments to improve accessibility, visibility, and organic search performance.

• Provide technical guidance to CMS editors to ensure proper configuration and stable operation of web and mobile systems.
• Implement, support, and maintain university website operations, CMSs, portal, web applications, and mobile apps with emphasis on quality, accessibility, and performance.
• Monitor and report on site performance, page load speeds, mobile usability, and recommend data-driven adjustments to improve accessibility, visibility, and SEO.

• A combination of training, education, and/or experience in Marketing, Business, Computer Science, or a related field;
• Familiarity with Content Management Systems (CMS) for Website editing and publishing.
• Understanding of HTML, CSS, and website development principles.
• Familiarity with SEO tools such as Google Analytics and Google Search Console.
• Analytical mindset and proficiency in data analysis and reporting.
• Excellent communication and collaboration skills.

• Experience working with the Modern Campus Content Management System in a university environment.
• In-depth knowledge of SEO principles, best practices, and the latest industry trends.
• Experience working with the One Campus portal – creating and maintaining tiles, configuration and settings.
• Knowledge and/or experience programming in PHP or Java script.

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: Yes

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest

Required:

No

FLSA Status: Exempt

Work Classification: Classified Staff

Normal

Work Schedule:

8am-5pm M-F

Employee Classification: Info Technology Specialist II

Department: Web and Mobile Technologies

Salary: Commensurate with Experience, $57,800-$70,000

Department Contact Name: Jackie Mc Nabb

Department Contact Phone:

Department Contact Email: jamcnabb

Equal Opportunity Statement: Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report.

The report and statistical data can be found online /police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement: If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement: Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.