Aftermarket Electronic Drives Customer Service Technician III

SUMMARY

Aftermarket Technician has a working knowledge of electronic product lines and will inspect aftermarket or returned electronic drives. Aftermarket technicians will also perform the following duties.

To perform this job successfully, an individual must be able to perform each of the following essential duties satisfactorily:

• Complete first level analysis and tear-down inspections on returned electronic drives, meeting the customer's required timeline.
• Repair or refurbish electronic drives if required.
• Troubleshoot and determine root cause/corrective action (RCCA).
• Work with QE and ME to implement desired corrective/preventive actions.
• Perform functions in Oracle - look up BOM.
• Perform functions in Matrix - Enter RMA data and analysis.
• Correlate data, update daily and weekly RMA metrics.
• Position may require field service travel for up to one-week per visit.
• Apply knowledge from field returns to post pack audit process.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job:

• Two-year degree
• Must have basic understanding and usage of mechanical gauging equipment and electrical test equipment
• Must be able to read and work to blueprints and work instructions
• Minimum two years' experience in related field is required.
• Strong technical background is required to troubleshoot systems, machinery, test equipment.
• Use of judgment to plan, perform, and make decisions as to the failure mode of the product.
• Requires a high degree of accuracy and attention to detail.
• Must have good communication and computer skills. Must be able to communicate with a customer verbally and in writing.
• Must be self-directed and able to work well in a team environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a  U.S. Person , which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States, or who otherwise can qualify for a license that permits them to hold the position.

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications.

The Company s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments:
Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and…