Sr. Manager Engineering, North America and Systems

Position: Sr. Manager Engineering, North America Applications and Systems
We are seeking to fill a
*** Sr. Manager Engineering, North America Applications and Systems
*** position located in Radford, Virginia, USA. This position is responsible for the management of the Motion Control Systems (MCS) division Applications Engineering and Systems engineering team in North America.  Functional reporting is aligned with the product engineering team with dotted-line reporting to the MCS Global VP Sales as all the primary activities of this role are customer facing.

A qualified candidate should have strong problem-solving abilities. Interest and willingness to work and contribute within a collaborative team is a must.
This role is well suited for a person interested in a hands-on and team-oriented environment.

The job entails a combination of driving changes consistent with the Policy Deployment and strategic plan and daily management of supporting the application needs of key customer accounts.  This is highlighted as follows:

Tactically, the Sr. Manager leads immediate technical problem solving, ensuring products meet customer requirements and function as-intended.  Both internally and in processes that involve customers (e.g. commissioning experiences), the Sr. Manager drives efficiency and productivity.  This function leads technical support to sales and customers, resolve queries with a goal toward customer satisfaction.

Strategically, The Sr. Manager drives innovation by integrating new technologies and systems with purpose, with a goal of customer success.  It contributes to strategic planning by forecasting future technical needs as an input to product planning.  The position ensures high standards in interoperability and in the outcomes of our product developments, maintaining the company’s reputation for quality and reliability.
** Essential Duties and Responsibilities
*
* Primary Responsibilities:

* Both pre-sale and post-sale customer engagements are in the responsibilities of this role.
* Responsible for leading, tracking and maintaining data for Policy Deployment Targets to Improve and Key Performance Indicators and achieving them through a closed-loop, continuous improvement and problem-solving approach, involving:  + Driving changes through kaizens and process improvement,  + Developing tools,  + Building the team to support the growth of the business.
* Responsible for setting the standard work that establishes support structure and interfaces with other functions of the business, and in a standardized way for North America
* Responsible for assisting North America Production, Quality and Engineering teams with defining quality issues and testing new products in development per customer requirements.
* Responsible for scheduling field service visits for troubleshooting, commissioning and training purposes.
* Responsible for managing the budget of the Applications and Systems Engineering team.
* Travel up to 40% to customer sites.
* Additional duties and responsibilities as assigned.
** Critical Competencies
*
* Required:

* Strong structured problem-solving skills
* Employee performance management practices
* Detailed Orientation
* Result oriented, self-starting, and proactive.
* Strong analytical skills
* Solid understanding of engineering documents (Schematics, Component Data Sheets, PCB Layout, and product specifications)
* Ability to collaborate with other team members
* Ability to write reports, business correspondence, etc.
* Ability to effectively present information and respond to questions from inspectors, managers, suppliers, and groups of engineers.
* Understanding of motion control theory.
* Understanding of various fieldbus protocols
* Experience with multi-meters, oscilloscopes, schematics
* Experienced with reading schematics and wiring, shielding and grounding practices.
** Education and Experience Requirements
*** B.S. in Electrical Engineering or related field required.  Master’s preferred.
* 10+ years of industrial experience in Industrial Automation in a technical discipline.
* Minimum 5 years application engineering, systems engineering or design engineering with heavy customer interface required.
* Management or leadership experience required.
** Restrictions imposed by…