Restaurant Server

Overview

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:
Bringing Friends and Families Together over Delicious Food Served from the Heart. At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” The guest is the boss, and we aim to provide freshly prepared food any way our guests want it.

"YOUR HOUSE and YOUR KITCHEN" emphasizes a welcoming environment where guests can quickly grab a bite before work or sit, chat and laugh with family and friends.

The Restaurant Server will oversee the day-to-day operation of first-class customer service and food service in the restaurant. The incumbent will be responsible for properly receiving food orders and conveying food orders to cook staff, delivering food promptly, and maintaining cleanliness of the assigned serving section. The role requires providing excellent customer service at all times and being a strong teammate to our franchise partner.

• Report to work on time in a clean and complete proper uniform
• Greet all customers with a smile and a verbal greeting: “Good Morning or Welcome to Huddle House.”
• Review the menu with customers, suggestively sell products, and take orders from each customer at the table
• Use proper, approved abbreviations and submit tickets to the cook’s station
• Deliver food in a timely manner to the customer when food is ready
• Handle money from customers, account for all tickets, credit card receipts, and ensure all tickets are rung up and closed before shift end
• Complete the position checklist while stocking and preparing the unit for the next shift
• Perform all prepping and cleaning duties as detailed or assigned by supervisor, including but not limited to: bussing tables, sweeping and mopping floors, cleaning bathrooms and walls
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints
• Know the menu, daily features, juices, add-ons and desserts to suggestively sell
• Know and follow the Huddle House steps of service with each guest to maximize shift sales

• Ability to communicate effectively with all restaurant staff
• “Can do” attitude and willingness to be available during your shift

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Huddle House Corporate.

• How many years of previous restaurant experience do you have?
• How many years of customer service experience do you have?
• What is your shift availability?
• Are you willing to work weekend shifts?
• Are you available to work evening shifts during the week (Monday-Friday)?
• Do you have reliable transportation to and from work?

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