Inbound Ecommerce Associate

Apply for the Inbound Ecommerce Associate position at Goodwill Industries of southeastern Wisconsin, Inc.

We are hiring associates on a rotating two‑week schedule.

• Back Half
  :
  • Week One:
    Thursday – Saturday, 7:00 AM – 5:30 PM
  • Week Two:
    Wednesday – Saturday, 7:00 AM – 5:30 PM

• Feed books and media items onto the commercial conveyor belt system.
• Accurately represent items in photographs and listings, including noting damage.
• Determine merchandise value based on quality, trends, brands, and price guides.
• Move materials throughout the warehouse to support shipping and transportation in the loading/unloading area.
• Use software and hardware to properly dispose of data‑bearing devices following appropriate procedures.
• Organize and maintain inventory by stocking and stowing products that have been listed.
• Analyze, interpret, and respond to customer inquiries about orders, order status, pricing, item descriptions, inventory, and shipping/receiving.
• Pack, seal, label, and affix postage to prepare materials for shipping using hand tools, tape guns, postage scales, packing paper and bubble wrap.
• Utilize shipping software accurately and efficiently to ensure items are shipped with the most cost‑effective carrier.
• Assist with training and mentoring of new associates.
• Maintain production environment standards and a positive, team‑focused process to assure optimal efficiencies.
• Maintain an organized, clean work area, follow safety procedures, use PPE, and apply proper body mechanics.
• Meet or exceed daily productivity goals by efficiently handling product, processing items quickly and accurately, and rotating between stations.
• Safely operate pallet jack (forklift experience is a plus) and follow all safety guidelines per company and OSHA standards.

• Basic reading, writing, and math skills.
• Computer skills with functional knowledge of word processing, email, and internet software.
• Forklift certification if required at the site.
• Ability to function independently in a work setting.

• Operates equipment and/or machinery correctly, safely, and responsibly.
• Demonstrates willingness and ability to adhere to all policies, procedures, Kaizen guidelines, safety, and security regulations.
• Provides excellent customer service to internal and external customers.
• Contributes to the Goodwill mission as a highly productive, collaborative team member.
• Accurately tracks personal production as directed.

• Able to stand and/or walk for the duration of work time (10 hours).
• Able to bend and reach to work with merchandise.
• Able to lift, push, or pull a maximum of 75 pounds.
• Manual dexterity to operate material‑handling equipment.
• Able to grasp material for inspection and sorting activities.
• Able to visually observe merchandise, markings, and up‑close use of jeweler loops.
• Able to work independently.

When determining placement within the salary range for this position, Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands, and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the range for their role, and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefits program that may include medical, dental, vision, short‑ and long‑term disability, life insurance, retirement plan, paid time off (PTO), and more. The specifics of each benefit package will vary depending on factors such as full‑time, part‑time, contractual, temporary, or other job categories.

Equal Opportunity Employer (SEW)