International Inside Sales Specialist

Job Title: International Inside Sales Specialist

Company: Vista Apex Solutions

Location: Remote

Reports to: Director of Strategic Partnerships + Customer Success

Other key dotted lines:
Distribution Sales

Vista Apex Solutions is a purpose-driven, clinician-focused healthcare platform bringing together leading dental brands, including Vista Apex, Perio Protect, and Perio Sciences. Our mission is to develop meaningful products that enhance clinicians’ treatment options and improve patient outcomes. With a value‑added approach across R&D, operations, and customer experience. We empower clinicians to deliver confident, consistent, and elevated care.

At our core, we operate through five foundational pillars— Product Development + Clinician Involvement, Treatment Refinement + Simplified Workflow, Expanding Innovations + Trusted Partnerships, Inspired Foresight and Quality Assured + Personal Connections —guiding our approach to innovation, collaboration, and long‑term partnership.

The International Inside Sales Specialist is responsible for supporting and growing international accounts (all accounts outside of US) for Vista Apex and Ribbond through proactive sales outreach, order management, and customer relationship support. This role serves as the primary point of contact for international distributors and customers, coordinating pricing, orders, logistics, and product information while identifying opportunities to increase revenue and expand market presence.

• Manage assigned international distributors and customer accounts
• Process and follow up on international orders, quotes, and pricing requests, including sales viability assessments
• Identify upsell and cross‑sell opportunities within existing accounts
• Support international sales initiatives, promotions, and product launches
• Maintain accurate customer and sales activity records in CRM

• Serve as the primary point of contact for international customers and distributors
• Respond to inquiries related to establishing new international distributor relationships, products, availability, pricing, and lead times
• Coordinate with internal teams (customer service, sales, logistics, regulatory, finance) to resolve issues
• Build strong, long‑term relationships with international partners

• Assist with international shipping documentation and order requirements
• Coordinate with logistics and freight partners as needed
• Ensure compliance with international trade, regulatory, and documentation standards

• Support international market expansion efforts and distributor onboarding
• Help identify process improvements to enhance international sales efficiency

• Bachelor's degree
• 2+ years of inside sales, customer service, or account support experience
• Experience working with international customers or distributors preferred
• Strong communication and organizational skills
• Ability to manage multiple accounts and priorities simultaneously
• Proficiency in CRM systems and Microsoft Office (Excel, Outlook, Word)

• Experience with international logistics, exports, or trade documentation
• Experience in manufacturing, medical, dental, or other regulated industries

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit or stand for extended periods during clinical observations, meetings, or desk work.
• Occasional lifting, carrying, or handling of dental products, samples, or demonstration equipment (typically under 25 lbs).
• Frequent use of standard office equipment such as computers, phones, and video conferencing tools.
• Clear verbal and written communication required for customer interactions, presentations, and documentation.
• May involve walking or moving around clinical environments and trade show floors.

The work environment characteristics described here are representative…