Retail Associate

Retail Associate

Apply for the Retail Associate role at Ross Stores, Inc.

Ross is a leading off‑price retail chain with over 2,200 stores across the United States. Our focus has always been on providing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while delivering a fun and exciting treasure‑hunt experience.

You will experience:

• Success – our team pursues excellence while learning and evolving.
• Career growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we work together to solve hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets – New York City, Los Angeles, and Boston – and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and may be requested to perform additional tasks as needed to achieve customer service and operational goals.

• Understand that safety is the number one priority and practice safe behaviours in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, keeping egress clear and reporting unsafe conditions or practices to Store Leadership.
• Treat all customers and Associates with respect and courtesy; be friendly and professional at all times and recognize fellow Associates using company recognition programmes.
• Assist customers in any way necessary – registers trained, assist with merchandise, answer questions politely and knowledgeably, greet all customers with eye contact and a smile, and say "thank you" with every transaction.
• Provide prompt and efficient responses to customers, handle all customer issues courteously, and call Store Leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the company dress code at all times.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store that is well‑maintained and merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandising all items per company best practice and monthly presentation guidelines, and maintain merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrate integrity and honesty in all interactions and safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock policies, properly process MOS merchandise, and notify Store Leadership for disposals.
• Follow all cash, check, charge card and refund transaction procedures, maintain a high level of accuracy when handling bankable tenders.
• Demonstrate sense of urgency to efficiently perform their role, maximizing productivity by executing all store best practices and minimizing steps and touches in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns &…