Security Program Manager

Job Overview

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and risk management expertise across the pharmaceutical industry. Guided by our mission —
to help make your world a safer place — we combine global reach, innovation, and trusted partnerships to deliver tailored security solutions that protect people, facilities, assets, and intellectual property critical to pharmaceutical operations.

The Security Program Manager serves as the primary security advisor for the client, providing strategic direction and leadership for assigned accounts. Responsible for the overall account strategy and management, this role oversees the creation and execution of the security program, ensuring alignment between Securitas and the client’s goals while maintaining account profitability. The position involves proactive account management, driving consistency across the Securitas footprint, refining and improving processes, and resolving issues with actionable recommendations to prevent recurrence.

Additionally, the role requires technical expertise in access control systems and badge management to ensure secure and efficient facility operations. This position is located at the client headquarters in Racine, WI.

We believe in investing in our people. When you join Securitas, you’ll receive:

• Competitive Salary: $75,000 - $77,156 annually
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Career Growth: Continuous training and leadership development
• Dynamic Work Environment: Be part of a mobile, highly engaged, results-driven team

Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned client; engaged in improving and evolving the security program and leadership for the client.

Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance.

Coordinates activity and informs Program Director, to provide highest level of service for client; implements programs and initiatives. Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.

Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed.

Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.

Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change.

Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client/s as required, including the development of pricing models and strategies, coordinates pricing information from all regions.

Meets regularly with client and Securitas management representatives for account review; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments, and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.

Manages in client strategic budget preparation for guard services and security system deployments.

Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.

Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners;
Coordinates, monitors and evaluates global service delivery; develops global best practices; applies…