Dental Front Office Patient Service Representative

Overview

Racine Dental Group is looking for a Patient Service Representative in Racine, Wisconsin
, to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desire to get started in the dental field. The person will be a support person to all the staff members and patients in the office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager.

Join our team and make a meaningful impact on patients  lives through exceptional oral care.

• Pay: $22 per hour
• Full time:
  Monday 11am-7pm, Tuesday 8am-5pm, Wednesday 8am-5pm, Thursday 8am-5pm, and Friday 8am-12pm
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

If you are a dedicated Patient Service Representative looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV. Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and/or concerns according to DCA Policies
• Answer telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellations of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail daily
• Maintain a clean and friendly waiting area for patients

• 1 year experience working in a dental, medical, or other health-care office
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone
• Must have exceptional customer service skills

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.