Customer Quality Engineer

For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World™ means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants.

Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit  .

Position

Description:

We are seeking a Customer Quality Engineer (CQE) to serve as the primary quality interface between Modine and key data center customers. This role drives customer satisfaction, structured issue resolution, and continuous improvement across Modine’s thermal management product lines.

• Serve as the designated quality owner for assigned accounts.
• Act as the main point of contact for all customer quality matters.
• Lead customer quality reviews and support key customer initiatives.
• Interpret and ensure alignment with customer specific quality requirements.
• Own the full customer issue lifecycle using methods such as 8D, A3, and DMAIC.
• Lead cross-functional teams in root cause analysis and corrective action.
• Manage containment and communication for escalations and field issues.
• Monitor warranty trends, field performance, and reliability metrics.
• Drive continuous improvement to enhance product reliability and reduce defects.
• Update DFMEA and PFMEA based on customer learnings.
• Support testing and validation for product changes or new designs.
• Participate in NPI programs for assigned customer accounts.
• Ensure PPAP/FAI, control plans, and quality documentation meet customer requirements.
• Support customer audits, FAT/SAT, and other readiness events.
• Maintain customer scorecards and quality dashboards.
• Report on DPPM, warranty costs, and systemic issues.
• Analyze trends to prioritize improvement actions.

• Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or related field.
• 5+ years of quality engineering experience in manufacturing or HVAC/refrigeration systems.
• Proficiency in structured problem-solving (8D, RCA, CAPA).
• Strong understanding of quality tools: DFMEA, PFMEA, SPC, MSA, control plans.
• Experience engaging directly with customers in a quality role.

• Six Sigma Green Belt/Black Belt or CQE certification.
• Experience with data center cooling products (chillers, air handlers, thermal systems).
• Experience with field failure analysis and reliability engineering.

This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Why Modine?

• Day One
  • Competitive health, dental & vision insurance coverage
  • Employee Assistance Program
• After 90 days of continuous employment
  • Maternity Leave (12 weeks at 100% pay)
    • 8 weeks of short term disability leave paid at 100%
    • 4 weeks of paid parental leave paid at 100%
  • Paternity Leave (4 weeks at 100% pay)
• 401k Retirement plan and company paid match
• Life Insurance
• Health Savings Account (HSA) with employer contribution

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more.

Human Resources will provide more detail upon your hiring.