Customer Support Representative

Acorn Assembly LLC – Customer Support Specialist

This is a dynamic full-time position in a rapidly growing technology company. Acorn offers challenging and rewarding employment with competitive salaries and a comprehensive benefits package.

$42,000.00/yr - $48,000.00/yr

As a Customer Support Representative, you will work with new and existing customers, as well as internal production management to ensure that we delight our customers. We will provide training on our business and the industry.

• Engaging with our customers in all stages of their orders, from order to delivery and beyond.
• Tight integration with the sales team to ensure that we delight our customers.
• Collaborating with internal teams, including quoting, engineering, production, and quality assurance, to ensure seamless project execution and on‑time delivery of customer orders.
• Assisting customers with placing new orders.
• Providing regular updates on customer project status to sales and management, as well as performing other duties as needed.

• College Degree or equivalent level of education and experience required.
• A minimum of 2 years of successful customer service experience in the technology industry.
• Prior experience in PCB manufacturing industry is preferred but not required.
• Self‑motivated and detail‑oriented, with a strong work ethic and the ability to work independently as well as part of a team.
• Proficient in Microsoft Office Suite and CRM software.
• Excellent interpersonal, verbal, and written communication skills.
• Willingness to travel for client meetings, industry events, and other business‑related activities.

Proficient in Microsoft Office Suite and CRM software. Excellent interpersonal, verbal, and written communication skills.

Prior experience in PCB manufacturing sales is preferred but not required.

If you believe you have the skills and experience necessary to excel as a Customer Support Representative at Acorn Assembly LLC, please submit your resume and cover letter detailing your relevant qualifications and explaining why you would be the ideal candidate for this role. We look forward to reviewing your resume and discussing your potential future with our team.

Acorn Assembly LLC is an Equal Opportunity Employer, encouraging applicants of all backgrounds to apply. Candidate must meet ITAR requirements.

• Entry level

• Full‑time

• Sales, Business Development, and Project Management

• Computer Hardware Manufacturing and Appliances, Electrical, and Electronics Manufacturing