Patient Care Coordinator

Patient Care Coordinator – Healthcare Office (Racine, WI)
Pay: $19‑21/hr |
Full‑Time | Contract‑to‑Hire
Schedule: Monday‑Friday (Two shift options) + At least ONE weekend day preferred

Are you passionate about helping patients and delivering excellent customer service? Join a close‑knit, team‑oriented healthcare office in Racine where your work truly makes an impact. This role is perfect for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and wants a long‑term career opportunity in patient support and medical administration.

• Patient & Customer Support
  • Handle ~30 inbound calls and 40‑50 outbound calls daily
  • Assist walk‑in patients and provide exceptional in‑person support
  • Communicate promptly with patients regarding referral updates and documentation needs
  • Resolve issues with professionalism and empathy
• Documentation & Order Processing
  • Complete DME (Durable Medical Equipment) order entry
  • Accurately process, verify, and submit documentation and authorizations
  • Work within multiple online EMR systems
  • Enter, review, and track pertinent patient and insurance information
  • Ensure all data meets payer and compliance guidelines
• Team Collaboration & Quality Assurance
  • Partner with Customer Service and Management to identify trends
  • Request new insurance carriers be added to internal systems when needed
  • Maintain detailed call documentation following SOPs
  • Meet quality and performance expectations consistently
  • Utilize internal tools and resources, including authorization guidelines, insurer requirements, fee schedules, and more

• Small, friendly, collaborative team – everyone supports each other
• Bright, clean workspace with your own workstation, headset, and monitor
• Contract‑to‑hire with excellent conversion benefits
• When hired directly:
  Medical, Dental, Vision, 401(k), PTO
• Office culture includes celebrations, outings, potlucks, and team‑building events
• Stable schedule with two shift options:
  • 8:30 AM – 5:00 PM
  • 10:30 AM – 6:00 PM

• 1+ year of customer service or call center experience (40+ calls/day environment)
• Strong multitasking, time management, and problem‑solving skills
• Comfort navigating computer systems and Microsoft Office
• Professional communication skills (phone, email, in‑person)

• DME or healthcare experience
• Bilingual (especially Spanish)
• Office/administrative support background

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

Work Location: Racine, WI – Onsite

Final date to receive applications: This position is anticipated to close on Mar 17, 2026.

Equal Opportunity

Employer:

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.