Data Center Technician; Quincy

Position: Data Center Technician (Quincy)
Description

General

Summary:

This position is responsible for supporting the enterprise-wide data center / MDF / IDF infrastructure across Hospital system. The individual technician's functions will include maintaining an operational overview of enterprise data centers, MDF, and IDF infrastructure, complete data center support requests, address production issues, be responsible for quality and consistency of deploying new equipment, decommission obsolete gear, and move existing compute components as needed.

The Sr Site Engineer performs all duties in a manner that promotes organization mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization. This role is responsible for supporting all hospital, clinical and administrative locations, coordination and delivery of detailed customer requests, and 24x7 response to critical infrastructure / facility alerts.

Provides first-level support to ensure the integrity, stability and efficiency of technical systems with our data centers and/or to provide a high level of technical support services. This position is responsible for tracking, monitoring, and resolving issues as they arise, escalating issues where appropriate, and reports to a Supervisor or Manager within the IT department. The role works within established procedures, under a moderate degree of autonomy, but adheres to the priority of the Site Eng & Ops management structure overall.

Provides infrastructure services in multiple locations and regions (according to the current IT business need). Special emphasis is placed on production systems, major production incidents, emergencies, and regional and/or enterprise projects.

Essential Functions:

As a member of the team, participates fully in the resolution of issues and incidents both within and outside the scope of Site Eng &Ops when needed. Installs, maintains, and recommends improvement to enterprise-class infrastructure, structured cabling, equipment racking, and resilient power systems according to established standards insuring that they are available 24x7x365 without interruption. Participates, as needed, in critical incident resolution, on-call rotation, carries a cell phone, and ensures availability during specified hours of coverage.

Provides verification and reporting of equipment location through the use of DCIM tools and will look to future technologies to provide world class infrastructure support. Responsible for capacity planning, which will include tracking, planning, forecasting, and recommending capacity increase efforts as needed, to support current and forecasted enterprise deployments. Participates in continuous improvement cycle using approved Site Ops & Eng principals.

Support and communicate customer requests through established ticketing and workflow systems.

Skills

Data center, Cable, Rack and stack, Cabling, Hardware, Hardware troubleshooting, Racking, Cat6, Cat5, Data center maintenance, DCIM, uninterruptible power supply, UPS, Troubleshooting, Stacking, Infrastructure, Cable installation, Data center operations

Top Skills Details

Data center,Cable,Rack and stack,Cabling,Hardware,Hardware troubleshooting,Racking,Cat6,Cat5,Data center maintenance,DCIM,uninterruptible power supply,UPS

Additional Skills & Qualifications

Job Specific Knowledge, Skills, Abilities:
Knowledge and understanding of Data Center HVAC, air flow, mechanical and electrical systems including: generators, UPS systems, PDU/ATS units, chillers, air handling units, and CRAC units. Expertise of IT infrastructure operations and understanding of: wide and local area networking, fiber and copper cabling, cable management, servers, blade chassis, storage, and backups. Ability to communicate intelligently and effectively with contractors performing maintenance or upgrade work on systems installed in a conditioned space environment.

Expertise of environment and infrastructure management software. Ability to work effectively to build relationships with executive management, business and/or clinical management, peers, and technology staff. Learning - Can quickly learn new information as needed,…