Lead Security Operator - 2nd Shift - Quincy, MA

Lead Security Operator - 2nd Shift - Quincy, MACountry:
United States of America
** It Starts Here:
** Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities
** We Want to Talk to You!
**** The Difference You Make:
** The
** Lead Security Operator
** will be part of the Security Team. The candidate will implement standard security policies and procedures. Will also proactively manage and prevent threats to the Santander environment.
** HOURS**
- ** Mon-Fri 2 PM - 10 PM
**** LOCATION**
- ** On-site - Quincy, Massachusetts
*** Ensure analysts are continuously and properly monitoring branch burglar alarm systems, threat intelligence feeds, corporate door alarms, and video surveillance equipment along with SOC telephone calls and emails
* Assist analysts with evaluating physical security incidents for potential impact to employees, customers and property.
* Direct analysts as they coordinate incident response efforts between on-site security personnel, law enforcement officers, and various internal business teams.
* Ensure incidents are properly escalated to management and communicated to the employee population as needed.
* Review alarm and incident documentation for accuracy and completeness.
* Monitor branch burglar alarm systems, threat intelligence feeds, corporate door alarms, and video surveillance equipment.
* Continuously observe SOC email and telephone systems for security-related events or communications.
* Analyze physical security incidents to determine their potential impact on employees, customers, and property.
* Respond to incidents promptly and effectively in accordance with established procedures.
* Coordinate incident response efforts between on-site security personnel, law enforcement officers, and various internal business teams.
* Escalate major incidents to management.
* Prepare comprehensive written reports summarizing incidents and the actions taken.
* Answer both emergency and non-emergency calls, providing callers with accurate guidance on physical security matters.
* Dispatch emergency services for critical life safety events, such as medical emergencies.
* Provision physical access to corporate offices and retail branch locations as needed.
* Assist vendors and other authorized personnel with after-hours access requests.
* Assist with alarm equipment testing to ensure the proper functionality of security systems, including hold-up alarms.
* Perform basic troubleshooting of access control, burglar alarm, and video surveillance systems to resolve equipment problems and open service calls as required.
* Complete additional administrative work as assigned.
*
* What You Bring:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Bachelor's Degree or equivalent work experience:
Computer Science/Software Engineering or equivalent field.

- Required.
* 3+ Years Experience working in a professional management information system setting with relevant information security skills - Required.
* 3+ Years Experience working with information security best practices, networking, software/applications and hardware - Required.
* Strong PC skills; proficient in MS Word, Excel, and PowerPoint.
* Excellent written and verbal communication skills.
* Capable of designing, articulating and testing technical and organizational measures .
* Ability to respond to changing priorities and operate effectively in a dynamic environment.
* Interest in security, network, and server monitoring technologies.
*…