HVAC Service Manager

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HVAC - Service Manager - Project Sales

A growing well-respected mechanical contractor is looking to hire a new service manager to their expanding team due to promotions within.

This position will Identify, organize and coordinate all HVAC Service Department workload(s), including supporting dispatching to schedule and prioritize manpower and materials as required to meet committed completion schedules and profitability of work performed based on the capabilities of available technicians, the known or expected complexity of the perceived work and the planned and/or promised completion time/date. Responsible for managing service operations, leading a team of service professionals, and implementing strategies

• Lead, motivate and optimize the service team to provide superior customer experience
• Execute established business plans to meet and exceed revenue goals
• Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
• Work closely and effectively with all departments and Department Managers
• Maintain customer satisfaction by investigating concerns, implementing corrective action and following up with customers and assigned staff
• Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
• Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with the Process Improvement team to determine proper resolution
• Demonstrate and encourage open and collaborative communication among all members of the team
• Continually educate technicians regarding the importance of safety and best practices in the field
• Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations
• Participate in management team meetings to help develop corporate growth strategy and address operational challenges
• Work in conjunction with the Recruiting team to recruitment and onboarding of new technicians and office support staff
• Manage and assist in the ongoing training development program
• Perform annual budgeting, planning, forecasting and establish annual operating plans in coordination with senior leadership team
• Provide coordination and leadership / ownership

Qualifications:

• 5+ years of HVAC industry experience
• Experience successfully leading a fast-paced service organization
• Bachelor’s degree or equivalent experience preferred
• Strong interpersonal communication skills
• Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
• Demonstrated proficiency with tasking and time management
• Ability to self-start and motivate a team toward a common goal

Rob McCabe / Liberty Personnel Services /

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