BRME Incident Issue Program Lead, AVP - Investment Management

Overview

The Incident & Issue Program Lead is part of the Business Risk Management Executive (BRME) team, a first line function partnering with State Street Investment Management (State Street IM) to identify, assess and manage operational and regulatory risk. This role is responsible for managing State Street IM reporting, handling incidents, and identifying gaps in the control environment to ensure clear theme identification and timely remediation.

The Program Lead works closely with business leaders, ERM, and Compliance. Requirements include 5+ years of experience in operational risk, compliance, audit, or managing risk in a direct business role supporting an asset manager.

• Support the business in reporting, data capture, handling, and escalation of State Street IM Incidents (i.e. errors, data incidents and client concessions) as well as State Street IM Issues (i.e. an identified deficiency in the design or effectiveness of the control or operating environment)
• Review and challenge Incident and Issue content as part of the Reviewer stage of the workflow and broader oversight of both programs to ensure proper alignment between root cause, risk materiality / likelihood, and any required corrective or preventative action
• Identify risk and control themes and periodically present to senior managers and governance forums to develop and maintain a clear understanding of any gaps and influence remediation as needed
• Monitor key risk and performance indicators; escalate any outliers and assist Incident/Issue owners and senior leaders in addressing them
• Lead Incident & Issue reporting for senior leaders and governance committees to ensure content is clear, prioritized, and that key themes, preventative actions, and exceptions/outliers are highlighted for review and action
• Maintain deep subject matter knowledge related to business line activities, operating model, industry and regulatory trends, and business and technology risks; apply insight to content, themes, and priorities
• Engage BRME peers, leaders of other risk programs, and partners in the 2nd and 3rd lines of defense to develop risk and remediation priorities
• Establish and maintain productive relationships with key business function leaders; demonstrate credibility and expertise on core programs and services
• Educate business stakeholders on Incident and Issue program requirements and expectations
• Develop and maintain a State Street IM view of prioritized Archer Incident & Issue technology enhancements; coordinate testing and build consensus for high-value enhancements

• 5+ years of financial services experience with a large financial services firm or advisory/consulting firm, including internal audit, risk or compliance experience or related business role actively assessing and managing risk
• Independent strategic thinker with understanding of regulatory, operational, and technology risks in financial services, preferably within investment management
• Strong organizational awareness with ability to facilitate and resolve conflicts; ability to make informed, risk-optimized decisions under time pressure
• Ability to manage and coach teams to produce efficient and high-quality deliverables
• Ability to collaborate and drive results within the organization
• Excellent written and verbal communication skills adaptable to various situations and audiences
• Demonstrated analytical and problem-solving skills and ability to work on global cross-functional projects
• Strong ability to lead through influence
• Excellent skills in MS Excel, PowerPoint, and process mapping tools
• Self-motivated professional with the ability to work within deadlines and meet goals

Yes. We value diverse backgrounds and experiences. While a vacancy details the ideal qualifications, we don’t require you to fulfil all of them when applying. If you thrive on change and innovation, seek the bigger picture, make data-driven decisions, and are a team player, you could be a great fit.

State Street Investment Management is the asset management arm of State Street Corporation, serving governments,…