Vice President , Global Crisis Management

Overview

We are seeking a Vice President, Global Crisis Management to join State Streets Enterprise Resiliency Office Team. The teams primary mission is to oversee the banks global crisis management framework, as well as prepare for and manage crisis events across the entire organization. In this role, you will have a pivotal focus on orchestrating the development and execution of comprehensive crisis simulation exercises that bolster our operational and technological resilience.

This role is crucial in maturing and strengthening our resilience posture by assuring effective crisis response and recovery strategies are in place, ensuring the bank can withstand and recover from a wide range of severe but plausible scenarios within stated impact tolerances.

In this vital role, you will collaborate closely with State Street's business, technology, and resiliency leaders to identify severe but plausible risks, work with subject matter experts to develop and execute realistic tabletop exercises with executive leadership around those risks, and lead the process of translating lessons learned into actionable improvements.

• Spearhead comprehensive end-to-end planning, design, execution, and evaluation of crisis resiliency exercises, ensuring alignment to State Streets operational resilience standards, impact tolerances, and global regulatory frameworks.
• Collaborate with key stakeholders throughout the bank to create customized, detailed, crisis exercises that meet specific objectives for all-hazards incident and crisis response, with a focus on severe but plausible threats that impact business, technology, and cyber resilience.
• Conduct thorough post-exercise analysis, synthesize corrective actions, manage tracking and monitoring of progress, and plan future simulations to confirm the efficacy of implemented improvements.
• Manage all aspects of crisis exercise project management across the engagement lifecycle, including scheduling exercises, booking venues, leading discussions with executive leadership, and updating senior leaders on project progress.
• Serve as a crisis manager when required, facilitating crisis management calls, publishing situation reports, and conducting after incident reviews.
• Maintain departmental policies, standards, procedures, and control portfolio.

• Business continuity certifications such as CBCP, MBCP, or MBCI are preferred
• Exceptional expertise and substantial experience (10+ years) in planning, designing, and leading crisis exercises for an executive audience at large corporate, multinational financial institutions with a focus on severe but plausible scenarios, including: loss of vendor/counter party, IT disaster recovery events, cyber incidents, geopolitical tensions, and pandemics, ensuring crisis response strategy and procedures become “muscle memory”, and are seamlessly integrated across the bank.
• Executive presence - comfortable, confident and effective in interacting with all levels of senior and executive leadership, as well as industry regulators.
• Extensive knowledge around the operation of key international financial systems, an understanding of the current threat landscape, operational resilience and international regulatory considerations, and systemic risk scenarios.
• Outstanding organizational skills required to manage multiple, complex projects collaboratively with a diverse set of stakeholders, subject matter experts, and senior leaders, effectively building requirements and executing against objectives and key results.
• Exceptional writing skills, communication abilities, and expert-level proficiency in producing exercise decks in PowerPoint, and writing detailed after-action reviews. A background in metrics development, risk analysis & visualization is a plus.
• Hands-on experience leading crisis response calls at the executive level, business continuity, disaster recovery, and playbook creation.

• Due to the nature of crisis events, occasional off-hours support may be required, including weekends and holidays, requiring flexibility and readiness to engage beyond standard working hours if required to support…