Head of Personal Lines Product

Established in 1988, the Arbella Insurance Group is an A rated company by AM Best, with over $1 billion in revenue and nearly $2 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut.

Arbella has been ranked number one on the Boston Business Journal’s “Best Places to Work” annual list. This is the 17th consecutive year the company has been named to the list. With a workforce of more than 970 workers in the state of Massachusetts and a network of approximately 500 independent insurance agents across New England, Arbella remains deeply committed to fostering a collaborative, empowered, and inclusive workplace culture.

The company provides robust professional development programs and provides extensive onsite health and wellness activities, personal training, nutrition classes, counseling and support for new moms transitioning back into the workforce after maternity leave. Arbella has been recognized as one of the Boston Business Journal’s “Top Charitable Contributors” for 16 consecutive years. The company and its employees support a wide variety of nonprofit organizations, from hunger relief to educational initiatives.

In 2024, the Arbella Insurance Charitable Foundation celebrated its 20th anniversary by donating $2.2 million to support 500 charitable organizations across New England.

The Head of PL Product will provide the strategic vision for the Personal Lines products and partner with key stakeholders to drive the product development, pricing strategy, profitability and growth of the Personal Lines business.

• Oversight of complex, large-scale, strategic, and highly specialized projects, initiative tracking, revenue and expense planning/monitoring, communications, vendor management and customer segment development.
• Evaluate business processes, recommend efficiencies, improvements, and changes.
• Manage complex data gathering, reporting and analysis.
• Oversee Product department of highly analytic and experienced managers, and individual analysts that provide competitor analysis, filings, testing and analytics.

This candidate will have a proven track record of building, leading and retaining high performing teams.

• Assist in the formulation and thought leadership around important aspects of the PL business that affect the firms’ ability to grow and be profitable. Outline potential enhancements to strategy to take advantage of marketplace opportunities.
• Primary product management responsibilities of Auto, Home, Dwelling Fire, and Umbrella Product rate setting, forms, and competitive position. Oversight of strategy and evolution of rating algorithms for all products. Manage filings and negotiates with the Department of Insurance to gain approval.
• Monitors marketplace trends, and works with agent partners, marketing and other internal teams to devise effective product and ease of doing business improvements aimed at creating a competitive advantage for Arbella. Leads the team that works with IT to manage projects, create requirements, collaborates on implementation and tests outcomes.
• Monitoring PL results and trends to identify strengths and weaknesses in the business. Outline areas of opportunity to improve business performance and lead initiatives to research and outline potential initiatives to drive improvements in retention, account rounding and other additional selling opportunities. Additionally, analyze and drive customer segment strategies.
• Lead the development of revenue and profit forecasts for business planning purposes in terms of exposures, premium, and retention. Consults on monitoring of revenue and profit performance against objectives and variance analyses to explain deviations in performance against plan and prior. Assists in the formation of the strategic investments and priorities with I/T for annual and 3-year plans. Advocates for those same priorities.
• Oversees and leads critical vendor relationships…