IT Enterprise Change Manager, Officer

Who We Are Looking

The IT Enterprise Change Manager is a critical role for State Street and is responsible for the development of an ITIL V4 / ITSM based Enterprise IT Change Management strategy, governance model, processes, transformation/remediation plan, and associated controls. Upon completion of the transformation, the Manager will initiate BAU IT Change Management functions that include day‑to‑day governance, change operations, collaboration across IT departments and business units, and ongoing monitoring and maintenance of the change management review, transformation, and management functions for policies, processes, and controls.

Our Global Technology Services (GTS) function is vital to State Street and serves as the key enabler for delivering data and insights to our clients. We are driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence, and robotic process automation.

• Clear, repeatable standards that enable scale and predictability
• Common tools, templates, and methodologies to ensure consistent quality
• Strong planning, governance, and execution
• Efficient, low‑friction change processes aligned with delivery and business operations
• Continuous improvement driven by data and feedback
• Scalable change capabilities across portfolios and regions
• Long‑term capability building and accountability for outcomes
• Transparency, reliability, and ownership

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience
• Minimum of three years’ experience in ITIL Change Management operations
• Strong expertise in ITIL (v4 preferred) and IT Change Management across application and/or infrastructure environments
• Experience with SDLC methodologies, including Agile and Waterfall
• Proven background in IT project deployment, incident management, and problem management
• Demonstrated project management and coordination skills, including conducting reviews and providing constructive feedback
• Excellent written and verbal communication skills, with the ability to engage effectively across organizational levels
• Ability to perform under pressure and meet tight deadlines
• Experience with Service Now and Microsoft Office tools (Excel, PowerPoint, Word, SharePoint, Outlook)
• Service Now operational and reporting experience preferred
• Four days per week in‑office to support North America and APAC shifts

$70,000 - $118,750 Annual. The range quoted above applies to the role in the primary location specified; the applicable range could differ if the candidate would ultimately work outside of that primary location.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.

As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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