Lab Software Services Admin

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud. Our culture values varied backgrounds and supports flexibility to manage work and personal needs. We are a force for good and encourage growth and opportunity at HPE.

Night Shift Position: 10PM – 6AM (OT as needed)

Onsite:
Quincy, Washington

Provides technical support to the creation and delivery of software products. Collaborates with developers in design, development, and usage of software development tools and systems. May lead a team or project in the area of expertise and handles planning, coordination, integration, troubleshooting, and administration of systems used in the Software Development infrastructure to control and release components and related documentation, code, testware, testing activities, change control, and release activities.

Uses specialized knowledge to contribute to new concepts and techniques. Works on highly complex assignments with initiative and technical knowledge. May supervise other non-exempt employees.

• Typically a technical Bachelor’s degree or equivalent experience and a minimum of 3 years related experience in Software Development or Support.

• Focused experience in a key area of Software Development support relevant to the job.

• Junior Lab Administrator responsibilities include closures of trouble tickets, learning lab operations and equipment, and performing duties to support lab environments.
• Physical de-racking, moving, and re-racking of network equipment within or between labs.
• Documentation of installs/de-installs/reinstalls; receiving of new inventory; installation of network and/or computer equipment.
• Adding new devices to database systems; building and changing topologies and documenting changes; troubleshooting hardware/software issues on installed equipment.

• Basic UNIX Skills — navigate a UNIX/Linux command-line environment; install operating systems (Ubuntu, CentOS, Red Hat, Rocky Linux).
• Familiarity with shell commands (ls, cd, pwd, cp, mv, rm, mkdir, chmod, chown, grep).
• Basic process management (ps, top), starting/stopping services, understanding exit codes.
• Understanding of file permissions and ownership; ability to view logs and configuration files (cat, less, nano/vi).
• Willing to learn more advanced UNIX concepts over time.

• Knowledge of TCP/IP and Networking Concepts — basic IP concepts, subnets, gateways, DNS; common protocols (TCP, UDP, HTTP, HTTPS, SSH); perform basic network checks with ping or nslookup; awareness of private vs. public IP addresses.

• Good Troubleshooting Instincts — methodical issue diagnosis, log interpretation, escalation when needed, clear communication, and maintaining calm during incidents.

• Hunger to Learn — eagerness to learn about computers and networks; maintain a safe, clean, and productive lab environment (e.g., cable management, policy compliance).

Relevant attributes include accountability, active learning, communication, teamwork, critical thinking, and a growth mindset.

• Health & Wellbeing — comprehensive benefits supporting physical, financial, and emotional wellbeing.
• Personal & Professional Development — programs to help reach career goals and grow within or across divisions.
• Unconditional Inclusion — inclusive culture that values varied backgrounds and flexible work arrangements.

HPE is an Equal Employment Opportunity employer and complies with applicable laws. We do not discriminate based on race, gender, or other protected characteristics. No fees are charged by HPE or its authorized agencies for recruitment or hiring processes. This description does not create a contract or guarantee of employment.