Associate, Infrastructure Operations

Associate, Infrastructure Operations page is loaded## Associate, Infrastructure Operations locations:
1 Enterprise Drive-Quincy-Corptime type:
Full time posted on:
Posted Todayjob requisition :
Req
1508176

Associate, Infrastructure Operations Country:
United States of America
** It Starts Here:
** Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities
** We Want to Talk to You!
**** The Difference You Make:
** The Associate, Infrastructure Operations will assist in the management and reporting for end user workstations in a complex multi-domain environment. The Associate will document current procedures and processes as well as develop new ones.
* Drives process execution quality with KPI as measurements, ensures clear transparency and monitors and reports results.
* Works cross functionally to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.
* Coordinates efforts among the infrastructure and client teams to judge possible business impact and trigger necessary escalation.
* Works to remove roadblocks that prevent Ops from working most effectively.
* Communicates technical information to wider audiences with periodic updates.
* Partners with change management team to ensure modifications and improvements made to the environment are executed in a safe, validated, and fully understood manner.
* Participates within postmortem investigations and provides review and resolution suggestions for both internal and external customer consumption.
* Monitors, analyzes and recommends solutions to performance problems with enterprise business applications.
* Works closely with development teams for planning and gathering requirements for future upgrade pre-requisites, their validations, proof of concepts etc. and finally incorporating those into the automated execution.
* Communicates new product features and functionality to Cloud Operations teams and pro-actively tests and validates the impact on current LCM tools and processes.
* Provides technical workshops and hands-on guidance to infrastructure operations team.
*
* What You Bring:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Bachelor's Degree or equivalent work experience:
Computer Science/Software Engineering or equivalent field. – Required
* 5+ Years Successful experience in building Technology Infrastructure and Operational environments.

- Required.
* Familiarity of industry change management best practices experience
* Experience in the use of SCCM and/or Intune for the management of End Points
* Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders.
* Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation.
* Highly self motivated and self-directed.
* Excellent problem solving, analytical, critical thinking, and communication skills.
* Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability.
* Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change.
* Ability to adapt to rapidly changing requirements with a…