Operations Support Specialist, IT​/Tech

Job Title

Operations Support Specialist – Quincy, MA – 8+ Years Experience – Hybrid (4 days onsite) – Duration: 6‑12 months

We are seeking a highly motivated and experienced Operational Support Specialist to join our team. The ideal candidate will have a strong background in IT processes including software architecture and design. The candidate will play a critical role in enabling the smooth execution of enterprise architecture reviews by coordinating logistics, managing documentation, tracking review outcomes, and ensuring accuracy and timeliness in various deliverables.

• Support intake, triage and closure of architecture review requests
• Collaborating with architects and technical leads to perform daily project and operational activities, ensuring timely delivery of milestones and issue resolution.
• Support multiple concurrent initiatives, balancing priorities and adapting to shifting timelines.
• Manage documentation, reporting, and task tracking using Share Point, Confluence, MS Teams, JIRA and other collaboration tools.
• Maintain and update architecture review documentation, templates, and tracking systems
• Assist in compiling review materials such as diagrams, presentations, and technical summaries
• Help manage dashboards and reporting tools for architecture governance metrics
• Collaborate with cross-functional teams to streamline operational workflows
• Maintain high standards of accuracy and attention to detail in all deliverables.
• Contribute to process improvement and operational efficiency efforts.

• 8+ years of experience in IT
• Technical experience with software development lifecycle and knowledge of architecture concepts
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong documentation and reporting capabilities.
• Proven ability to manage multiple tasks using strong organizational and time management skills.
• Familiar with dashboards and reports using Tableau or other BI tools to support data-driven decision‑making.
• Experience with Confluence, MS Teams, and task management tools.
• Proficiency in project management tools (e.g Jira, Confluence, Kanban).
• Coordinate and schedule architecture review meetings, including calendar invites and logistics
• High attention to detail and commitment to accuracy.