Clinic Manager - Primary Care Plus at Slidell

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

What you do matters. And who you do it for matters even more. If you’re looking for more meaningful impact, you should take a serious look at our growing organization. Since our founding in the mid-90's, Peoples Health has brought innovation and compassion to Medicare patients throughout Louisiana. Now, part of the United Health Group family of companies, our team consists of over 900 people who are experienced in all aspects of care delivery, health maintenance and administrative support.

It’s our goal to help guide over 60,000 Medicare recipients across the broad spectrum of health and dental services. We’re committed to the highest purpose; improving lives.

• Provide administrative supervision of clinical staff, medical records, reception, and other clinic staff to ensure the effective implementation of patient services
• Ensure that the environment of care meets or exceeds all federal, state and accreditation standards and that a safe environment is maintained for staff, patients and visitors
• Ensure that all equipment is in good working order and that supplies are maintained at efficient levels. Recommend needed additions/deletions
• Assist in developing, implementing and keeping current operational policies and procedures for all clinic and revenue cycle processes
• Manage all staff training on clinic policies and procedures
• Works with Primary Care Plus Revenue Cycle Management staff to insure proper collection and reporting of all revenues, adjustments, expenses, bad debts and contractual allowances
• Manages patient volume to ensure maximum revenue performance
• Responsible for ensuring all clinic expenses are aligned with operating budget
• Reviews monthly financial statements with the Finance Department
• Assist in developing and reviewing reports from practice management systems
• Provide assistance, support, and consultation to assist staff in the full utilization of implemented clinical information and practice management systems
• Assist with the development of business plans, strategic marketing plans to achieve goals/objective to promote the growth and success of the clinic
• Be an ambassador for the clinic in building the image, foundation, culture and core values of a Patient-Centered Medical Home (PCMH) practice
• Attend meetings, seminars, workshops and conferences as needed to stay current in clinic operations and standards of care in the community
• Facilitate interactions between clinic staff and PCP Corporate office
• Provide oversight of all Quality Improvement activities
• Conducts and/or coordinates Patient Satisfaction survey results, reviews, assessments and other 'outcomes' activities to ensure quality of care for all clinical programs
• Maintain confidentiality in all matters
• Assist with all compliance and internal audit requirements
• Perform other duties as assigned

• Monitor both department and individual staff performance, providing ongoing feedback
• Maintain appropriate staffing levels required to meet departmental goals
• Interview candidates and makes hiring decisions as needed
• Identify opportunities for staff development and coordinates training as needed
• Ensure staff members meet all required licensing, compliance and continuing education requirements
• Complete timely and thorough evaluations of staff
• Function as a mentor to staff regarding career goals
• Proactively manage employee relations issues, utilizing a progressive corrective action plan including appropriate documentation
• Serve as a resource to other managers regarding issues that impact their departments
• Develop, manage and work within department budget
• Ensure compliance by maintaining knowledge of industry trends and legislation related to department
• Participates in the timely review and updating of departmental policies,…