Transfer Agency Client Service Manager, Assistant Vice President

What You Will Be Responsible For

• Validate and review all daily activity while maintaining all required controls; research and resolve exceptions and issues.
• Receive and resolve inquiries in a timely and accurate manner and communicate effectively with clients when necessary.
• Define and ensure successful completion of ad-hoc requests.
• Escalate unresolved issues to management as required.
• Reconcile and resolve discrepancies with other teams as needed.
• Ensure appropriate records of daily and monthly activities are kept.
• Perform daily or weekly reporting functions for the team’s activities.
• Ensure adherence to Standard Operating Procedures.
• Keep up to date on broader internal/external business issues; apply knowledge across the team.
• Assist management in the implementation of new policies and procedures, participate in projects.
• Assist with workflow management and technology enhancements.
• Make suggestions to streamline operations.
• Maintain knowledge of current alternative procedures and processes.
• Support training of new hires as necessary.
• Identify any unusual or potentially suspicious transaction activity and report/escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
• Perform duties of Associates and provide back-up management support if required.
• Provide Compliance support to the Institutional TA and contribute to projects in a fast-paced environment.
• Perform tasks related to regulatory and tax requirements, including tax form and certificate production, AML investor authorization services, Rule 22c-2 services, legal review and coordination of internal and external audit request fulfillment.
• Perform other duties as assigned.

• Demonstrated skills in problem assessment and solutioning, with ability to work collaboratively to solve complex issues.
• Excellent communication skills, both written and verbal, for interactions internally and with clients.
• Exceptional interpersonal skills, with ability to build trust and forge good working relationships with senior leaders.
• Proven ability to achieve results, with persistence and influence, promoting teamwork within the department and across the organization.
• Ability to execute on multiple priorities simultaneously; driving execution and delivering results.
• Demonstrated ability to motivate employees, build teams/relationships, and manage/lead in a global/matrix environment.
• Energetic approach with focus on better serving clients every day.

• BS/BA required.
• Must have 5-7 years of financial services experience.
• 3+ years of management experience.
• Operational background.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. Our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. State Street is an equal opportunity and affirmative action employer.

Salary Range: $70,000 - $130,000 Annual

Employees are eligible to participate in State Street’s comprehensive benefits program, including retirement savings plan (401K) with company match, insurance coverage, paid time off, and other programs. For more information, visit

About State Street. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. Join us in shaping the future.