Core Operations, Assistant Vice President

Overview

Who We Are Looking For This is an exciting opportunity to join the Banking Services Client team that is part of the Global Delivery division at State Street. This position manages a Banking Client Services team that supports internal and external clients for banking applications.

Why this role is important to us The team is a key business unit undergoing modernization as part of the wider multi-year Payments, Cash, and Custody (PCC) strategic development program. This is a management role for the Banking Client Services team that supports the State Street Pay Hub application. Applicants should have superior written and oral communication skills, attention to detail, and be willing to quickly become a subject matter expert on new applications.

The ideal candidate will have a background in cash, banking services, or client service. Ability to manage staff, drive change, foster a team environment, take ownership, respond promptly to changing environments, and establish cross-enterprise relationships.

• Manage Banking Services team dedicated to client communication and State Street Pay Hub (SSPH) application support
• Serve as Subject Matter Expert for the applications and processes owned by the Banking team including but not limited to State Street Pay Hub
• Escalation point for client issues and key contact for IT and other internal divisions
• Manage communication with internal and external clients
• Effectively communicate and drive time-critical deadlines with senior and executive management teams as well as external examiners
• Drive monthly reporting, update procedures, and provide required client analytics
• Engage with Product IT and other key stakeholders on future transitions to State Street Pay Hub as a key business SME

• Management experience
• Superior oral and written communication
• Client service and custody experience
• Attention to detail
• Ability to deliver outcomes in a fast-paced environment; flexibility with change
• Analytical and critical thinking skills with ability to operate strategically and build partnerships

• 5+ years of experience, preferably within cash or banking services, custody or client service; knowledge of Global Delivery and/or other State Street business units is a plus
• Experience managing a team including banking or client service teams is preferred
• Strong communication skills (written and oral) and ability to interact across cultures and with internal and external clients
• Strong analytical and problem-solving skills
• Strong knowledge of banking services and custody operations
• Ability to drive decision making and implement necessary changes
• Ability to communicate and drive time-critical deadlines
• Time management skills and ability to drive items to completion under short deadlines
• Self-motivated, detail-oriented, able to multi-task and adapt in a complex environment
• Proficiency in IMT, MS Office (Excel);
  Banking applications and Tableau proficiency is a plus

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

Work, Live and Grow. Our benefits packages are competitive and comprehensive. Details vary by location, but you can expect medical care, insurance and savings plans among other perks. We offer flexible work programs and development support to help you reach your potential.

We value diverse backgrounds, experiences, and perspectives. We welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and expression. We are committed to engaging with communities worldwide and provide tools to balance professional and personal life, including volunteer days and matching gift programs.

State Street is an equal opportunity and affirmative action employer.

Salary Range: $70,000 - $130,000 Annual. The range applies to the role in the primary location; if the candidate works outside the primary location, the range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program. See the full overview at State Street careers pages.

Job : R-782818