Operations Client Service, AVP

Operations Client Service, AVP – State Street

Join to apply for the Operations Client Service, AVP role at State Street
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• Daily servicing of the account, SLA requirements etc.
• New services and/or changes to service and associated billing adjustments.
• Escalation of service issues and/or performance concerns.
• Coordinating Standard KPI and Service Level Meetings.
• Acting as the client’s sponsor when working with internal State Street teams.
• Query resolution.
• Periodic compliance processes including Year End coordination, AML reviews, FTOP reviews etc.

Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate timeline and line of sight on all open items.

Depending upon the size of the client a Client Service Assistant Vice President can expect to service a group of like clients. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Our value includes active engagement with our communities worldwide.

$70,000 - $130,000 Annual

State Street is an equal opportunity and affirmative action employer.

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