Analyst II Vendor Support & Relations

Vendor Support & Relationship Management Analyst

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, supports five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. The Vendor Support & Relationship Management Analyst plays a critical role in supporting the vendor management team within the VMO, collaborating with various departments, suppliers and stakeholders to ensure efficient and effective vendor management practices.

Location: Quincy, MA (USA-MA-Quincy)
Work Arrangement: Flexible/hybrid – 3 in‑person days at one of our core locations and 2 remote days (core locations include Salisbury, NC; Scarborough, ME; Carlisle, PA; Quincy, MA).

• Act as a primary point of contact for vendors, researching and resolving all inquiries and concerns.
• Facilitate communication between internal teams and vendors to ensure smooth collaboration.
• Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders.
• Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions.
• Monitor vendor compliance with established policies, regulations and service level agreements (SLAs).
• Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.
• Gather and analyze vendor performance data, prepare reports for management and relevant teams.
• Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives.
• Analyze data insights to identify areas of improvement and recommend appropriate action plans.
• Contribute to the continuous improvement of vendor management processes and workflows.
• Identify opportunities to enhance efficiency, cost‑effectiveness and overall vendor performance.
• Work closely with various internal departments such as Category, Supply Chain, Legal and Finance to align vendor management strategies with broader organizational goals.
• Participate in vendor‑related meetings, providing valuable insights and updates.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

• Applicants must be currently authorized to work in the United States on a full‑time basis until the end of their appointment.
• Bachelor's degree in business administration, accounting, supply chain management or related field or equivalent professional work experience.
• 2+ years previous experience in vendor management, procurement, account management or procure‑to‑pay.
• Understanding of End‑to‑End (E2E) Procure‑to‑Pay (P2P) ecosystem with the ability to apply principles and standards.
• Strong oral and written communication and presentation skills with keen ability to influence others toward a common goal.
• Excellent customer service skills to optimize ADUSA business reputation.
• Strong interpersonal and relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners.
• Detail‑oriented and well‑organized, capable of managing multiple tasks and priorities simultaneously.
• Proficiency in using various software tools, including MS Office suite and vendor management platforms.
• Ability to adapt to changing business needs and work well in a team‑oriented environment.
• Extensive problem‑solving capabilities with an end‑to‑end process mindset.
• Accounting knowledge (Accounts Payable/Receivable, etc.).
• Ability to work in a fast‑paced environment and handle multiple priorities with aggressive deadlines.
• May require travel – typically 5%.

• Experience in grocery retail/category management.
• Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes.

At Ahold Delhaize USA we are committed to diversity, equity and inclusion and offer an experience where our associates are valued. We invest in our people, empowering them to learn, grow and deliver at all levels of the business.