Membership & Events Manager

Who We Are

More than a fitness center or gathering place, the Kroc Center is part of The Salvation Army's mission to inspire the mind, strengthen the body, and uplift the spirit. Our team works daily to create a warm, mission-centered environment where community members can grow, connect, and thrive.

We are deeply committed to building a healthy organizational culture and are looking for a leader who will contribute to that growth - not just manage tasks.

The Membership & Events Manager is responsible for ensuring that every guest and member feels genuinely welcomes, supported, and connected to our mission from the moment they walk through the door. This includes:

• Overseeing daily membership operations and ensuring smooth, customer‑focused service.
• Leading sales and retention efforts through strategic campaigns, effective follow‑up, and strong use of CRM tools.
• Coaching a team of part‑time staff to deliver consistent, high‑quality service.
• Monitoring membership trends and using data to inform decisions and improve outcomes.
• Supporting long‑term membership growth by aligning operations with programming, marketing, and community outreach.

• Responding to rental inquiries
• Coordinating facility usage
• Ensuring agreements, logistics, and communication across departments run smoothly
• Balancing internal program needs with external rental requests

Ideal candidates will be:

• Team‑oriented and culture‑focused, able to foster a positive, accountable, and service‑minded work environment.
• Confident in leading and developing part‑time staff, many of whom are newer to the workforce.
• Comfortable with membership sales and customer service operations, or willing to learn and grow with support.
• Collaborative partners to marketing, programs, and other departments to strengthen membership engagement and community impact.

• Full‑time, 40 hours/week
• General
  
  Schedule:
  
  Monday‑Friday, 8:00am‑5:00pm, with occasional evenings/weekends
• Salary Range: $50,821.51‑$63,526.88 (based on education/experience)

At The Salvation Army, you can build a meaningful career while helping strengthen your community. We offer:

• 14 Paid Holidays
• Generous Paid Time Off
• Comprehensive Insurance (medical, dental, vision, hearing)
• 100% Employer‑Paid Pension Plan
• FREE Kroc Center Membership for you or your family (taxable fringe benefit applies)
• A workplace focused on culture, mission, and mutual support.

Candidates with a combination of education and experience will be considered.

• Bachelor's degree in business, recreation management, hospitality, or related field.
• 4 years of progressive leadership experience in customer service, recreation, hospitality, or membership‑based environments.
• Experience with membership sales, CRM/POS systems, or facility rentals preferred
• Strong communication and interpersonal skills
• Valid driver's license and reliable transportation