Patient Access Representative - Department

Overview

Location:Quincy, ILPay Range:$15.35–$23.03 per hour | Based on Relevant ExperienceSchedule:Full-Time | Hours vary by department

This role is ideal for someone who values accuracy, consistency, and doing things the right way every time. As a Patient Access Representative, you’ll serve as a reliable first point of contact for our patients—greeting them, registering visits, verifying insurance, answering calls, and scheduling appointments using established workflows. Success in this role comes from attention to detail, steady follow-through, and comfort working within clear processes and expectations.

If you enjoy structured work, take pride in closing tasks completely, and prefer collaboration over confrontation, this role offers a stable, respectful environment where your reliability truly matters.

To be considered for this role, please complete our Culture Index Survey:

This helps us better understand your strengths and how they align with the position.

• Welcome and check in patients in a calm, professional manner.
• Answer incoming calls, resolve routine questions, and route requests accurately.
• Collect, review, and verify demographic and insurance information with a high level of accuracy.
• Schedule appointments using documented protocols and clinic guidelines.
• Communicate clearly with physicians, nurses, and care teams to support smooth patient flow.
• Maintain organized front desk operations so each visit stays on track.

• Structured onboarding with step-by-step training and clear job aids.
• Well-defined expectations with quality-focused metrics such as accuracy and first-pass registration.
• Predictable workflows that allow you to plan your day and manage your tasks confidently.
• A collaborative, low-drama team culture that values dependability, respect, and consistency.

Core Benefits:Comprehensive medical, dental, and vision insurance, including healthcare navigation services.Life & Disability:Employer-paid life insurance and short- and long-term disability coverage.Tuition Reimbursement:Up to $5,250 annually to support continued learning.Paid Time Off:17 frontloaded PTO days, 6 paid holidays, and 5 paid volunteer days.Parental Benefits:Up to 12 weeks of paid parental leave, childcare assistance, and adoption/surrogacy support.Financial Perks:Bi-weekly 401(k) employer match and access to earned wages before payday through the Instant Pay benefit.

• Clear, courteous communicator with patients and teammates.
• Detail-oriented and comfortable working across phones, in-person interactions, and computer systems.
• Able to follow established procedures, checklists, and workflows from start to finish.
• Healthcare or customer service experience preferred, but not required.
• Dependable, steady under pressure, and committed to doing quality work.

Join a patient-centered team where accuracy, consistency, and professionalism are valued every day—and where you’ll have the structure, tools, and support to do your best work.

Apply today!