General Manager

Position: General Manager, Quick Quack Car Wash, Earn Up To $100,000 a Year!
The Store Leader (General Manager) will be working on site at the car wash, greeting and interacting with customers and leading a team by example. This person will be responsible for establishing and maintaining customer service, overseeing the operation of a location, and ensuring maximum sales through world class customer service and providing a high-quality customer experience.

Benefits include monthly bonuses, free car washes and health benefits as well as a 401k program with a company match. There are also sales prizes and competitions with fun awards. We love to celebrate the good that our store leaders create.

Essential Duties and Responsibilities:

• Hires and retains a great team of smart, kind, and driven people.

• Invests time to help each member of their team achieve their personal and professional goals.

• Regularly provided feedback regarding performance, providing an opportunity to improve skill.

• Constantly learns and becomes better in their leadership skills.

• Grows top line revenue and membership by making certain each guest is greeted with enthusiasm and kindness.

• Is relentless in providing a clean and safe environment for their team and guests.

• Appreciates the intellectual challenge to learn all about the soaps and unique equipment we use to give our customers a clean, shiny, and dry car.

• Collaborates with our excellent maintenance experts who will help them maintain their soap and equipment.

• Loves working outdoors with the team and constantly teaching, coaching, and inspiring the great people you work beside.

• Provided customers a positive experience worth talking about.

• Ensures compliance with all policies and procedures through regular meetings and training of team members.

• Handles discipline and termination of team members as needed and in accordance with policy.

• Trains and develops team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety.

• Oversees the productivity, breaks, and daily scheduling of all team members.

• Monitors the performance of location financials; contributes towards reaching financial goals.

• Prepares and handles daily cash deposits.

• Orders, stocks, and maintains merchandise and inventory for the location.

• Handles vehicle damage claims with a sense of urgency.

• Ensures location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.

• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.

• Properly uses membership approach when interacting with new customers.

• Performs other duties as assigned.

Qualifications and Requirements:

• Strong leadership and communication skills.

o Record of developing Team Members and Leaders

• Self-motivated, and results driven leader.

o Record of driving results (revenue, EBITDA, etc.)

• Excellent customer service skills.

• Experience leading a membership model (preferred)

• Experience managing a preventative maintenance program or something similar (preferred)

• Must be able to read, count, and write accurately.

• Must be able to work various hours, weekends, and holidays.

• Must be able to smile and maintain a clean appearance as per the dress and grooming standards.

• 2 years or more of being responsible for the results of a high performing store, location, or company.

o Hiring the right Team Members

o Training and mentoring Team Members

o Managing Cost/Expenses/Scheduling

o Ensure product and location represent company standards on site at all time (brand, cleanliness, product quality)

o Responsible and familiar with Profit and Loss Statements

• Retail experience preferred.

• High school diploma or equivalent, college degree preferred.

• Prolonged periods standing and working on cash register or related equipment.

• Must be able to lift up to 15 pounds at times.

• Must have a valid driver's license.

Work Environment and Physical Demands:

Person will work outside in a loud environment due to car wash equipment. The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching and…