Senior Frontend Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you enjoy tackling complex problems with cutting-edge technology? Are you excited about contributing to the design, stability, and reliability of microservices and micro-frontends deployed in the AWS Cloud? Do you thrive in an environment that gives you the flexibility to expand your skillset? If so, this role could be the perfect fit for you.

You will help design, develop, maintain, test, and monitor your team’s features and services, contributing to the continued enhancement of the Genesys Cloud Workforce Engagement Management (WEM) product suite.

This role does not involve building simple single-page applications or single-tenant services. Instead, you will be working within a complex, multi-tenant cloud ecosystem. Your contributions will span the entire lifecycle of sophisticated features - from initial design through deployment and ongoing monitoring in Genesys Cloud.

To thrive in this role, you should be a strong problem solver who is eager to contribute to both the team and the broader product suite. You are experienced in building custom web components with accessibility in mind, and in developing websites that handle large amounts of data, including complex manipulation and visualization. You also keep up to date with the latest developments in front-end languages, libraries and frameworks.

Beyond identifying challenges, you can propose and design practical solutions that drive real impact. A resourceful, detail-oriented mindset will be key to your success at Genesys.

• Design, build, and troubleshoot scalable microfront ends
• Contribute to shared web components for use within the team and across the organization
• Understand and efficiently integrate our APIs into web applications
• Perform unit, integration, and manual testing for team code changes
• Identify opportunities for improvement in code, architecture, and processes
• Participate in code reviews - both to learn and grow, and to help others through constructive feedback
• Mentor teammates by providing technical guidance and support to overcome blockers
• Engage in regular team meetings to communicate openly, share ideas, and support collaboration

• 5+ years of deep expertise in modern JavaScript frameworks (React, Angular, Vue), with a proven track record of defining front-end architecture, driving best practices, and scaling complex UI systems.
• Strong experience integrating UI applications with RESTful APIs and Web Socket-based services, integrating complex back-end systems to deliver end-to-end features
• Familiarity with the full application lifecycle, from design and development through deployment and ongoing support
• Excellent critical thinking, reasoning, and communication skills for effective collaboration across teams and business units
• Strong desire to work with microfront ends and cloud-native development
• Ability to work effectively independently as well as part of a distributed team

• Experience owning the full UI application lifecycle, from design and development through deployment, monitoring, and ongoing support.
• Experience with building accessible web components (WCAG, ARIA best practices)
• Background in data-intensive web applications, including data manipulation and visualization
• Familiarity with AWS Cloud or other cloud platforms

This is an active…