Bilingual Member Services Specialist

Veterinary Purchasing Co. Ltd. (VP) is the largest veterinary-owned distributor in Canada. Located in St. Marys, Ontario, our primary purpose is to ensure that veterinarians have the supplies they need, when they need it, to provide healthcare to all types of animals. We are looking for new members to join our Member Services team in the Bilingual Member Services Specialist role.

Be a part of the supply chain industry and join VP.

To view this job posting in French, please refer to the French version.

The role of our Bilingual Member Services Specialist is to cultivate relationships with our member practices and increase awareness around company initiatives and services. As a field-based brand ambassador the role supports our members in providing services to veterinary practices primarily related to distribution and category management. We do this primarily in the field, but also remotely with virtual and phone consults.

The successful candidate would be required to have an in-depth knowledge of VP’s offerings and practical veterinary experience to help guide our members to services and resources that support their business needs.

• Proactive practice visits to foster relationships with our members
• Regular travel required for management of geographical call cycle
• Serve as a voice for our members, bringing back field information to be utilized internally to better serve them
• Liaise with members and answer all questions and concerns efficiently and professionally
• Provide initial practice needs assessment and support plan to assist practices in goals
• Offer one-on-one consultations with practice owners and managers as requested
• Develop and facilitate workshops for member practices in both live and virtual formats
• Attend conferences and assist in staffing booths and providing live support
• Prepare and submit regular KPIs (key performance indicators)
• Maintain up to date records of field visits and practice consults
• Keep abreast of industry trends and developments
• Demonstrate a commitment to the organization's core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, and members.

• Works in compliance with the Occupational Health & Safety Act and follows VP’s policies and procedures
• Conducts self with regard for the safety of all employees
• Participates in health and safety training, meetings, and drills as required; is aware of safety and evacuation procedures
• Reports any health & safety violations or hazards to appropriate contacts (JHSC Representatives, Supervisors, Managers)

• Follows and understands all relevant Standard Operating Procedures (SOPs) with respect to Good Manufacturing Practices

• Demonstrates a commitment to VP’s core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, clients, and stakeholders
• Embodies and promotes VP’s mission of delivering the highest level of service to our member practices through the personal actions of people care.

• Excellent written/oral communication skills (English & French)
• 5 years of direct experience in the veterinary industry
• Familiar with veterinary concepts, practices and procedures
• Extensive experience and judgment to plan and accomplish goals
• Excellent problem solving and decision making
  
  Effective organization/time management
• The ability to be flexible with hours and regular travel
• Demonstrated skill in establishing and maintaining professional networks and connections
• Knowledge of Practice Information Management Software’s (PIMS) an asset

• Monday to Friday 8:30 a.m. to 5:00 p.m.

This is a field/remote hybrid position with the ideal candidate located in the Quebec City area.

Range: $54,688.00 – $78,125.00

NOTE:

Salary will be determined based on the successful applicant's experience and qualifications.

• Addition

• Competitive salary
• Employer-fun…