Technicien de service​/Service Technician

Position: Technicien de service / Service Technician
Location: Quebec

** Value Proposition
** As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
* Collaborative work environment with highly engaged employees
* Market competitive compensation and benefits plan, including LTD & Insurance
* Annual Employee Appreciation Week
* Paid vacation and personal days
* Lifeworks Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
* Career growth and training programs
* Open communication with Senior Leaders
* Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
* Employee referral program
* Education support programs
* Fitness subsidy
* Recognition programs
* Social activities
* And much more…
** Job Description Summary
**** Job Description
** This position is responsible to ensure that customer’s on-site dental equipment is operating properly.  Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.

Maintain a high level of client service by
* Responding promptly to service requests
* Following through on commitments to customers and internal colleagues
* Listening to customer issues
* Communicating client service information with the Sales Representatives and the Service Coordinators
* Completing work orders
* Maintaining appropriate tools, supplies and parts within vehicle

Maintain client equipment by
* Documenting equipment issues and completed repairs
* Diagnosing equipment issues and arranging for required parts, supplies or tools
* Communicating equipment issues and recommended repairs to the customers
* Adjusting, repairing or calibrating equipment based on manufacturer’s specifications
* Following through on maintenance contracts

Supports new equipment installations by
* Providing follow up support within committed timelines
* Verifying equipment is set to manufacturer’s specifications
* Selling maintenance contracts

Maintain a safe and respectful environment by
* Reporting incidents, injuries or near misses
* Conducting oneself in accordance with Sinclair’s policies
* Participating in ongoing educational programs
* Dental Equipment Manufacturer certification training a huge asset
* Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset
* Minimum of 3 years’ experience repairing equipment
* Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing Skills
* Excellent customer service skills
* Aptitude for problem solving
* Able to prioritize and organize work schedule with limited supervision
* Strong verbal and written communication skills                                                             ### Ce poste est responsable de s’assurer que l’équipement dentaire sur site du client fonctionne correctement. Le travail consiste principalement à diagnostiquer et réparer l’équipement, ainsi qu’à soutenir l’installation des équipements et la vente de contrats d’entretien.###
** Maintenir un haut niveau de service à la clientèle en :
*** Répondant rapidement aux demandes de service
* Respectant les engagements envers les clients et les collègues internes* Écoutant les problèmes des clients
* Communiquant les informations relatives au service avec les représentants des ventes et les coordonnateurs de service
* Complétant les bons de travail
* Conservant les outils, fournitures et pièces appropriés dans le véhicule###
** Maintenir l’équipement des clients en :
*** Documentant les problèmes d’équipement et les réparations effectuées
* Diagnostiquant les problèmes et organisant l’approvisionnement en pièces,…