Customer Success Services Sales Representative

Overview

Oracle Customer Success Services (CSS) helps customers maximize their investments in Oracle Cloud, Database, Applications, and Hardware products including Engineered Systems. CSS assists clients in transforming and evolving their business by leveraging our network of Cloud Data Centers, technical and functional specialists, leaders, engineers and services infrastructure. As part of an entrepreneurial team, you will help shape the future of businesses using Oracle technology with Cloud at Customer, IaaS, PaaS, SaaS and AI services.

CSS enables Oracle’s clients’ journey to the Cloud while preserving their existing investment. Oracle Services provide technical and functional expertise to customers which includes:
Systems Optimization, Expert Support, Transition Support, Mission Critical Support, Managed Application and Help Desk, Managed Database and Platform as well as Security Support Services on Customer Premises, Private Cloud, Cloud at Customer or Public Cloud.

As a Field Sales Representative, you will introduce our broad services portfolio for the Quebec region. You will handle complex customer and stakeholder relationships while leveraging strong communication skills to align yourself with the broader Oracle Account product sales teams. You advocate the innovative power of our services to provide operational IT Management solutions to provide rapid proactive and reactive response support.

ACS makes organizations more productive, mitigates risk and maximizes our clients IT Investment by enabling innovation.

• Build and maintain executive relationships with customers, influence long-term strategic direction, and act as a trusted advisor.
• Lead account services strategy in generating and developing business growth opportunities, working collaboratively with product sales teams across various product pillars to maximize business results with clients.
• Drive business development, forecast accurately and achieve strategic goals by assisting customers through the entire product life cycle.
• Explore and understand complex customer requirements on both a business and technical level; engage, educate, and ensure satisfaction post sales.
• Manage multiple opportunities through the entire cycle simultaneously, working with cross-functional and support teams as necessary, and serve as the primary customer contact for all adoption-related activities.
• Renew existing services revenue stream while expanding bookings through upsell existing customers and pursuing new business opportunities.
• Meet and exceed your annual quota target objectives.

• 8 - 12 years of services sales experience.
• Written and Spoken French
• Experience in Public Sector is preferred.
• Able to work under tight deadlines.
• Self-starter able to prioritize given responsibilities.
• Strong written and verbal communication skills.
• BS/BA education preferred.

Sells organization's services (e.g., maintenance and service contracts); primarily finds new customers and generates new business. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.

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Range and benefit information provided in this posting are specific to the stated locations only. CA:
Hiring Range in CAD from: $89,100 - $139,100 per year. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Career Level - IC4. Vacancy Type - Replacement Position.

This role regularly interacts with customers, prospects and partners across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset.

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