Key Account Manager

Key Account Manager (KAM) plays a crucial role in building and maintaining strong, long‑lasting customer relationships. They are responsible for developing a thorough understanding of key customer needs and requirements and for coordinating with company departments to ensure that these needs are met.

• Develop and maintain strategic long‑term relationships with more complex SMB clients to support organic growth and achieve long‑term company objectives.
• Perform post‑sales activities, including managing ongoing relationships, addressing client needs, and upselling or cross‑selling additional products or services.
• Understand key customer needs and requirements to suggest solutions that fulfill their demands.
• Address and resolve any issues or complaints raised by key clients to maintain trust with assistance of more experienced colleagues.
• Negotiate contracts and meet established deadlines for fulfilling each client's long‑term goals.
• Prospect, develop, and close the renewal, upsell, & cross‑sell opportunities within the named customer accounts for ESET security software products in a defined sales territory with the ability to qualify opportunities, and allocate time and resources accordingly to sales best practices.
• Manage sales activities and updates, and create and deliver accurate forecasts in
• Attain quarterly and annual net new revenue goals and quota targets.
• Pursue a “Hunter/Farmer strategy” focused on expanding & enlarging revenue of existing named enterprise accounts.
• Sell the ESET Security vision to prospects through product demonstrations, events, and target‑specific initiatives.
• Establish a regular Business Review cadence in person or virtual with your accounts to achieve revenue optimization and understand customer goals and objectives.
• Provide advanced knowledge of ESET’s product portfolio and develop the comfort working with resellers to generate new pipeline and opportunities.
• Coordinate sales activities across multi‑functional groups.

• University undergraduate degree in Engineering, Business, Finance or Computer Sciences, or equivalent experience.

• Years of work experience: 5
• 3+ years of field sales experience, or equivalent quota‑crushing role, in the software/technology sector; experience in cyber‑security is preferred.
• 5+ years of experience evangelizing SMB technology, with particular focus on SaaS and disruptive cyber security technologies. Security background a plus.
• Experience with Customer Relationship Management (CRM) systems is necessary for managing customer interactions and sales processes. Experience with  is a plus.

ESET is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected OTE for this position starts at $138,000 (CAD). Additional benefits—such as health and wellness programs, performance bonuses, product discounts, holidays, and paid time off—are valued starting at $38,780 and may be offered in accordance with company plans.

• Associate

• Full-time

• Information Technology, Product Management, and Sales

• Computer and Network Security and IT Services and IT Consulting

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