IT Technician

Mission      Do you enjoy field work, user support, and solving technical problems? Then this position is for you. As an IT technician, you will play a key role in supporting daily IT operations, primarily at Level 2, as well as maintaining, developing, and ensuring the reliability of IT environments. You will work in a structured environment where cybersecurity and compliance best practices are becoming increasingly important.

In this position, you will have the opportunity to:
IT support:
Provide technical support to users, with a focus on Level 2 incidents and requests
Analyze, diagnose, and contribute to the resolution of technical issues
Escalate or collaborate with the appropriate resources when required
Provide ad hoc support on Level 1 requests, according to operational priorities
Rigorously document incidents, solutions, and procedures in the tools in place

Equipment and environment management:
Participate in the installation, configuration, and maintenance of IT equipment
Contribute to the monitoring of IT equipment and asset inventory
Participate in the management of user accounts and system access
Collaborate with local teams to ensure consistency of practices across sites

Cybersecurity, best practices & contribution to IT projects:
Apply IT security best practices in daily operations
Contribute to the implementation and enforcement of IT and security policies
Participate, as needed, in cybersecurity-related activities: configuration reviews, documentation, corrective action tracking
Contribute to projects related to compliance requirements, including the CMMC framework, in support of the teams responsible
Participate in various cross-functional IT projects and collaborate in sharing best practices between subsidiaries

Do you see yourself in this position? We look forward to receiving your application! Apply now.

Profile
With the following skills and qualities, you will be successful in this role:
DEC or AEC in computer science
Minimum of 3 to 5 years of relevant experience in IT support or IT environments
Concrete experience in workstation, network, and system environments
Practical experience in documentation, standardization, or improvement of IT practices
Interest in cybersecurity and IT best practices
Ability to clearly document interventions and procedures
Interest in teamwork and ability to communicate well
Structured, rigorous, and problem-solving oriented
Ability to prioritize and adapt to a changing environment
Functional English required (spoken and written) in order to communicate with our English-speaking partners

And these assets will strengthen your impact:
Experience in a manufacturing environment
Participation in structuring IT projects or security/compliance initiatives
Knowledge of security frameworks or standards (e.g., CMMC, NIST, ISO, best practices)

Benefits designed to take you far!
A flexible program tailored to your needs (flexible hours, compressed schedule, teleworking, and more)
Group insurance with plans that adapt to your reality
An RRSP with employer contributions for solid finances
An employee and family assistance program (EFAP) and access to telemedicine services for a helping hand when you need it
A $2,000 referral bonus for choosing colleagues who are as dedicated to their work as you are!
And even more!
Social activities to connect with your colleagues
Support for your development to advance your career
Discounts on our Kimpex products to fuel your passion for motorsports