Human Resources Advisor – North America

Overview

HYBRID - Québec City, Canada

What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet the challenges of this era of digital transformation, through a business-driven approach, industry knowledge, cutting-edge technologies and experts. With a multicultural team based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation.

Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and a stimulating environment. Perks include the following:

• Hiring
  
  Location:
  
  Canada (Montreal or Québec)
• Collaborative hybrid workspace
• Full-time Permanent
• Number of hours per week: 40 (flexible)
• Benefits available day 1:
  Medical, Dental, Term Life/Personal Accident Coverage, Wellness Sessions, telemedicine program
• Educational Support (Linked In Learning, LOMA Courses and Equisoft University)

The mandate of the HR Advisor will be primarily to provide operational support to the Human Resources Business Partners associated with the North American divisions (Products, USA Services, Canada Services, and Shared Services). Reporting to the Vice President, Human Resources, this role requires operational excellence to align people programs with business priorities across the organization.

• Act as ambassador of Equisoft's employer brand by supporting the employee experience
• Promote the values and culture of our organization
• Provide backup support to HRBPs during absences and vacations, ensuring continuity of HR services
• Independently coach and guide team leads and newly promoted managers on HR processes, policies, and best practices
• Advise first-time managers through basic performance management issues, including coaching conversations, feedback delivery, and documentation
• Provide advice and guidance to employees and managers on HR policies, procedures, and legislation
• Respond to employee inquiries and provide consultation on standard HR matters
• Support performance management processes and employee development initiatives
• Contribute to HR initiatives while operating in a supporting capacity

• Coordinate between employees, managers, and external parties (insurance providers, medical professionals) for all leave types
• Follow up on expired medical notes and ensure timely renewals
• Complete and submit long-term disability (LTD) claims and documentation
• Maintain regular contact with employees on leave, providing support and answering questions
• Track leave timelines and ensure compliance with legislative requirements
• Manage return-to-work processes and accommodation planning
• Maintain accurate leave records and reporting

• Participate in and contribute to HR projects and initiatives
• Provide input on the continuous improvement of HR practices, processes, and tools
• Support change management initiatives and organizational development efforts
• Stay informed regarding trends in human resources management and labour law
• Contribute insights and recommendations to HR strategy discussions

• Degree in Human Resources, Industrial Relations, or related field
• 3-5 years of progressive HR experience, including some generalist experience
• Strong knowledge of labour and employment laws across multiple jurisdictions (Québec, Ontario, and the United States)
• Excellent proficiency in French and English (spoken and written)
• Experience coaching managers or facilitating training sessions is an asset
• Experience in IT environments or professional services is an asset
• Strong proficiency in Microsoft Office Suite and HRIS systems
• Excellent interpersonal, coaching, and consultation skills
• Ability to interpret and apply relevant laws, regulations, and policies
• Strong organizational and case management skills
• Ability to manage multiple priorities and meet deadlines
• Sound judgment and problem-solving abilities
• Discretion and ability to handle sensitive and confidential matters

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.