Personal Banking Associate Ste-Foy, Duplessis

Personal Banking Associate (Full Time) – Saint‑Foy, Duplessis

Location: Sainte‑Foy, Quebec, Canada

Hours: 37.5 hours per week

Salary: $45,700 – $61,000 CAD per year (base pay)

TD is committed to fair and equitable compensation. Growth opportunities and skill development are part of the role.

Job Overview: At TD Canada Trust, we build deep relationships with customers by performing a broad range of customer service transactions and advising on services and products. You will guide customers to the appropriate staff member for resolving financial queries and banking needs, including new accounts and investment advice.

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution for banking solutions.
• Understand customer needs and guide them to the right contact person, exercising good judgement with confidential matters.
• Educate customers on mobile, ATM, and online banking to build confidence in digital trends.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience.
• Participate in timely and accurate completion of business processes and procedures.
• Ensure documentation is accurate, reflects business intentions, and complies with regulations and TD’s Code of Conduct.
• Promote a positive and equitable work environment by sharing knowledge and participating in team effectiveness.

Requirements:

• High school diploma and/or 1+ year of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑secondary or undergraduate degree in a related field preferred.
• Proficiency in MS Office, branch software, and internet usage.
• Knowledge of banking solutions and processes to advise customers.
• Strong organizational, planning, and time‑management skills; able to work independently.
• Dynamic, diligent, effective influencer with a can‑do attitude and initiative.
• Strong communicator with customer experience skills, able to connect verbally and in writing.

Benefits: TD provides a total rewards package including base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information: The position is subject to provincial employment regulations. TD welcomes applicants of all backgrounds and offers accommodation for accessibility needs.

Entry level

Full‑time

Finance and Sales

Banking