Floating Supervisor - Banking Branch Offices

Full-time position currently available in Quakertown, PA.

Function:

The Floating Supervisor assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch and Customer Service Center functions.

General

Duties and Responsibilities:

* Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.

* Ensures that prescribed schedules and operating policies and procedures are followed.

* Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.

* Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.

* Resolves customer problems in a positive and efficient manner.

* Responsible for running a branch in the absence of the Branch Management team in an effective and professional manner. Opening and closing the branch as needed.

* Supportive of community through involvement and participation in local volunteer and/or charitable organizations.

* Able to relate to other people beyond giving and receiving instructions.

* Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.

* Demonstrates the ability to be a role model, leader, and resource to peers.

* Is an active member of an internal committee and has the ability to make a meaningful contribution. (Community service committees are not included)

* Models QNB's Service and Sales Excellence. Takes personal initiative and is a positive example for others to emulate.

* Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.

* Required availability of all operating branch hours which include weekends.

* Assumes additional job-related duties as requested.

Required Training, Experience, and

Education:

* Must be proficient in all aspects of job.

* High School diploma or equivalent.

* Previous supervisory experience (Three plus years or more).

* Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.

* Successful in motivating team members in all aspects of QNB's Service Excellence.

* Ability to lift and maneuver 25-30-pound coin bags.

* Communication skills that model QNB's service and sales efforts; including the ability to identify and fulfill customers' current and future needs.

* Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (completion of some college courses preferred).

* Must have strong product knowledge and actively champion and coach for Q2 Service and Sales, referrals and product campaigns.

* Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.

* Successful completion of any two PBA courses as recommend by SVP/CBO or EVP/CRO & CBBO (final grade of "C" or higher).

* Must fulfill re-certification checklist.

* This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

* PA Notary and Medallion Signature Certification.

Desirable Knowledge, Abilities, and

Skills:

* Complete familiarity with the QNB's FSR, platform, and consumer loan application policies, procedures and guidelines.

* QNB's sales system and product knowledge.

* Previous experience in a Supervisory role