IT Specialist - Theme Park​/Family Entertainment Center; FEC

IT Specialist responsible for managing and maintaining all IT infrastructure, systems, and applications supporting park operations, ticketing, POS, surveillance, guest Wi Fi, and back office systems to ensure seamless daily operations.

• Manage LAN/WAN, switches, firewalls, and Wi Fi networks
• Maintain structured cabling and IDF/MDF rooms
• Ensure high availability of internet connectivity
• Monitor network performance and uptime

• Support ticketing systems and access control gates
• Maintain POS terminals across outlets and kiosks
• Troubleshoot payment gateway issues
• Coordinate with vendors for system upgrades

• Manage Windows/Linux servers
• Oversee Active Directory and user access controls
• Maintain backups and disaster recovery procedures
• Apply system patches and updates

• Monitor and maintain surveillance systems
• Ensure recording retention compliance
• Coordinate with security team for incident support

• Manage guest Wi Fi access and performance
• Support digital signage and interactive displays
• Ensure seamless experience for mobile apps and kiosks

• Implement endpoint protection and firewall policies
• Monitor for security threats and vulnerabilities
• Ensure compliance with company IT policies
• Maintain asset inventory and access logs

• Provide Level 1 & Level 2 support
• Resolve hardware, software, and connectivity issues
• Support office staff, F&B, ticketing, and operations teams
• Maintain service desk documentation

• Liaise with IT vendors and system integrators
• Support new ride/system technology deployments
• Manage IT related procurement

• Strong knowledge of networking (TCP/IP, VLANs, Firewall)
• Experience with POS and ticketing platforms
• Knowledge of CCTV and access control systems
• Backup & disaster recovery management
• Basic cybersecurity knowledge

• Bachelor's degree in IT / Computer Science or equivalent.
• 3-5 years' experience in hospitality, theme park, retail, or FEC environment
• Certifications (preferred):
  • Microsoft / Azure
  • Cisco CCNA
  • ITIL Foundation

• Amusement park / gaming arcade systems
• RFID card systems
• Digital payment integrations
• Crowd management technology

• Problem solving under pressure
• Strong coordination with operations team
• Quick incident response capability
• Customer focused mindset