Loyalty Coordinator

🚀 Welcome to Your Next Adventure! The Loyalty Coordinator supports the day-to-day execution and operations of Snoonu’s Royal Club loyalty program. This role is responsible for coordinating loyalty campaigns and member-facing program experiences from brief to launch, including content preparation, platform setup, reporting, and operational follow‑up. This is a hands‑on, execution‑focused role ideal for someone early in their loyalty, CRM, or marketing career who enjoys coordination, attention to detail, and seeing campaigns go live end to end.

• Take campaign direction and objectives from the Loyalty Program Manager and translate them into a clear execution plan.
• Coordinate the end‑to‑end delivery of loyalty campaigns and member‑facing program experiences across the Royal Club portal.
• Own campaign coordination tasks including:
• Coordinating content generation and adaptations
• Briefing and coordinating creatives with design teams
• Managing timelines, approvals, and dependencies
• Consolidate all final campaign materials and hand them to respective stakeholders for activation.
• Configure campaigns and program experiences within internal platforms.
• Monitor live campaigns and coordinate fixes or updates as needed.
• Gather and prepare performance reports:
• Campaign‑level reports after each launch
• Recurring performance reports for ongoing program experiences
• Support member research activities such as survey setup, feedback collection, and basic analysis.
• Help investigate common member issues (e.g., missing coins, reward eligibility) and escalate complex cases as needed.
• Coordinate closely with Customer Support teams to ensure consistent responses.

• 2–3 years of relevant experience in loyalty, CRM, marketing operations, customer experience, or analytics support roles.
• Exposure to loyalty programs, subscription models, CRM tools, or campaign workflows is a plus.
• Experience working with dashboards, reports, or campaign tracking tools is desirable.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Able to translate briefs and objectives into clear execution steps.
• Clear written communication skills.
• Strong organisational and follow‑up skills when working with multiple stakeholders.
• Execution‑oriented, reliable, and proactive.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

👥 Be Customer Obsessed
: “Focus on the customer and all else will follow.”

💪 Act with Integrity
: “We are honest, ethical, and trustworthy in everything we do.”

🧪 Be Curious and Creative
: “We constantly innovate and create solutions to bring a lasting positive impact.”

🏅 Lead by Example and Take Ownership
: “Be the change you want to see and take ownership.”

🚀 Work Smart and Deliver Results
: “You can do more by doing less, better, and faster.”

👨💼 It’s All About People
: “Be a team player; together we are stronger.”

🌐 Global Vibes – Collaborate with a worldwide crew.

🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.

🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.

🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.