Guest Experience Supervisor

POSITION SUMMARY

Process all guest check-ins verifying guest identity, form of payment, assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes; document exceptions. Secure payment prior to issuing room key; verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information.

Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types (vouchers, paidouts and charges). Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit or walk for extended periods. Move, lift, carry, push, pull and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

• Education: High school diploma or GED equivalent.
• Related
  
  Work Experience:
  
  At least 1 year of related work experience.
• Supervisory
  
  Experience:
  
  At least 1 year of supervisory experience.
• License or Certification: None.

Marriott International is an equal opportunity employer and believes in hiring a diverse workforce and sustaining an inclusive workplace. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience: Manager

Key

Skills:

Bilingual, Linux Administration, Documentation, LNG, Entry Level Finance

Employment Type: Full-Time

Department /

Functional Area:

Customer Service

Experience: years

Vacancy: 1